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Analyst Operations

National Bank

This is a Contract position in Toronto, ON posted November 4, 2020.

You want to join a dynamic team at National Bank?You are motivated to deliver a superior client experience?You want to learn more about the Operations sector?You want to contribute to the sector's transformation?The Operations sector plays a central role in delivering financial products and services to clients. Every day, we move closer to our goals of transformation, automation and digitization, thanks to the hard work of the professionals in this sector who strive to ensure we offer exceptional service to our clients.Being an Analyst in Operations means gathering, analyzing and interpreting variety of data. It means interacting with various Bank sectors and more experienced professionals to offer technical support to stakeholders in day-to-day operations. It also means working in an environment where you can excel. It means having the opportunity to learn and develop within a team that values client satisfaction, performance, collaboration and innovation.You will stand out as a result of your thoroughness and proactiveness, and your ability to deal with change and build partnerships.Your main responsibilities:Help analyze the Operations transactions, systems or processes, and carry out improvement opportunities in your sector of activity, including but not limited to data entry.Identify the needs of the different parties involved, assess problems and adapt your actions to particular situations while offering quality service.Provide information useful for decision-making and formulate recommendations to improve work processes and systems.Help develop and implement new work processes and systems.Monitor activities and ensure compliance with established policies, standards and procedures.* A three-year college diploma or academic equivalent in a related field and three years of relevant experience* Customer service experience* Professional, Respectful and Collaborative* Analytical problem resolution is mandatory* Expertise in continuous improvement, an asset* Demonstrated strength in ownership, agility and empowerment* Knowledge of mutual fund industry and applications (eg: FundServ)* Experience with IBM suite of applications, an asset* Knowledge and experience of the Microsoft Office suite* Self motivated, proactive and pride in successes* Bilingualism, both spoken and written (English and French), an assetAt National Bank, we stand out by investing in our employees throughout their careers-as demonstrated when we were awarded silver in the “Most Innovative use of HR Technology” category at the 2020 Canadian HR Awards for our use of Axonify, a personalized learning solution that can be used every day.The Bank has innovated by modernizing its performance evaluation system to better meet our clients’ evolving needs. From now on, the corporate values (expected behaviours) of partnership, agility and empowerment count as much as the business objectives.The compensation associated with this position is available on the My HR portal. Look up “salary scales” in the search field on the portal. While only one level is posted, the manager has the latitude to position the selected candidate at a lower level, depending on their profile.Working at National Bank means having access to competitive working conditions, a wide range of employee benefits, a dynamic work environment and telemedicine services.National Bank sees diversity as a great source of wealth and values it in all its dimensions. Its objective is to offer an open, respectful work environment where all employees can achieve their full potential. Senior management's concrete commitment helps spread this value across all sectors in the organization. The Bank has been ranked among the top employers for diversity in Canada for several years.Come and see how: