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Business Intern, Growing Household Value, Canadian Banking – Toronto, ON


This is a Contract position in Toronto, ON posted November 3, 2020.




Requisition ID: 91563


Join the Global Community of Scotiabankers to help customers become better off.


Growing Household Value, Business Intern

Winter 2021


*This role will be virtual*


Why work for Scotiabank?
Scotiabank is among the largest banks in the world and the most international bank in Canada. We are powered by our 99,000 high-performing (and awesome) teammates who make a real difference across the globe as a leading provider of advice, products, digital experiences, and financial services. Together with our Digital Factories around the world, we are dedicated to helping our 25 million customers become better-off.

This is a place where you’ll get to learn and develop your skills, while being recognized for your hard work. At Scotiabank, we’re passionate about bringing our whole selves to work, allowing us to create inclusive work environments for everyone to enjoy. Say hello to a career at Scotiabank.

Who We Are:

The Growing Household Value (GHV) team focuses on driving engagement and revenue with our top retail customers. The GHV team works closely with multiple business lines (e.g., D2D Banking, Credit Cards), all channel partners (e.g. Digital, Branch, Contact Center), and functional areas of the bank (e.g. Risk, Analytics, Technology, Digital) to develop initiatives and drive impact from the highest valued retail customers.  


  • A self starter that can work collaboratively with a team
  • The ability to thrive in fast paced and results-oriented environment
  • A problem solver that can streamline and implement solutions effectively



  • Supports the development of strategies to drive focus and investments in the Banks most valuable customer segment to increase profitability, deepen customer relationships and create an enhanced customer experience
  • Collaborate with Senior Manager to generate ideas and strategize on customer-focused initiatives
  • Provide execution support on 1-2 initiatives/campaigns through collaboration with partners across the retail bank and taking ownership of specific workstreams within the initiatives/campaigns
  • Leverage analytical tools and draw insights to make recommendations on the program
  • Contributes to the development of metrics / dashboards to measure program progress and success, ensuring that scorecards are aligned to drive deepened customer relationships
  • Conducts external research (as needed) to develop subject matter expertise on high value customers, including competitor strategies, industry best practices, and tactics employed in other industries



  • Excellent communication/interpersonal/networking skills;
  • Good analytical and market research skills;
  • Self-motivated and able to work both independently and collaboratively
  • University degree in business or a related field, or equivalent working experience



  • Microsoft Office including proficiency in Power Point presentations
  • Mid-level proficiency in use of Microsoft Excel (experience with Microsoft Access and Business Objects an asset);
  • Knowledge and use of analytical tools, such as power BI (considered an asset)


How do I apply?

For students, we are focused on learning about who you are and what you’re interested in to uncover your true potential.  In short, we don’t believe resumes will provide us with an accurate depiction of what you’re truly about to properly assess your potential.  Instead we want to get to know YOU and hear about the experiences that have shaped you. We know… this might sound crazy but for students applying to one of our co-ops, internships or TILT new grad programs we are no longer requiring resumes. Instead we ask that as part of your application, you complete the below:

Complete your PLUM Profile: link to PLUM

Complete a short one-way video interview: link to rivs

Apply to the role through our career site! When the application asks for your resume, instead upload a screenshot of your plum to show us you’ve completed it, we have full access to your entire profile from Plum and won’t use the screenshot but it’s a great reminder for each of you to have completed it. Alternatively you can submit a resume if you want, we just will not be relying on it when we assess you.Scotiabank is committed to providing an inclusive and accessible candidate experience. Only those candidates selected for an interview will be contacted. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to meet your needs.


Location(s):  Canada : Ontario : Toronto 

As Canada’s International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.


At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.