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Director, Real Estate Operations

Ontario Teachers' Pension Plan Board

This is a Contract position in Toronto, ON posted November 7, 2020.

Director, Real Estate OperationsThe opportunity

The Director, Real Estate Operations is responsible for leading all aspects of the strategic direction of the Office Production Services, Facilities and Hospitality teams. You will be responsible for the oversight of the global real estate operations including financial management, property management across multiple offices, and contract negotiations. This role is also responsible for relationship management with internal stakeholders and many service providers.

Who you’ll work with

As the Director, Real Estate Operations, you will collaborate with internal departments and global leadership to ensure efficiency of all Real Estate Operations as well as interact with external vendors.

What you’ll do

  • Lead all aspects of the operations, handling sophisticated issues referred by operational management or staff such as contractual disputes or multi faceted issues impacting customer effectiveness, comfort and wellbeing

  • Hire, manage and develop staff, directly and indirectly lead a team of up to 16 management and staff including making recommendations regarding effective team structure, supervising recruitment of staff to fill vacancies and conducting performance evaluations, career development and mentoring

  • Set clear consistent standards for office expenses, supervise and approve the office budget preparation and expenses for all global offices

  • Ensure policies and procedures are established and maintained to industry leading standards.

  • Lead all aspects of projects impacting Real Estate Operations including playing a central role in some organization wide projects such as Return to Office and the move to 160 Front St

  • Set the strategic direction on how the group should operate or improve, including ensuring standards for customer experience are consistent across all offices

  • Promote an environment where initiatives to improve internal processes can thrive

  • Establish and navigate sophisticated relationships with key internal partners and external vendors

  • Collaborate with internal department and global leadership to ensure efficiency of all Real Estate Operations

  • Lead sophisticated dialogue and negotiation with vendors where service needs improvement including the sourcing and building of new relationships.

  • Accountable for ensuring the operational implications of projects/initiatives are appropriately addressed and completed in accordance with established timelines.

  • Agree and supervise key performance indicators which promote accountability, efficiency and accuracy of service delivery

  • Provide leadership and to the team with overall accountability for all three teams

  • Recruit, engage, develop and retain a highly skilled team of strong operations management

  • Performance manage direct reports and provide input to evaluate members of the teams to ensure they have the appropriate skills and capabilities to succeed in their responsibilities

  • Initiate and develop good working relationships with all key partners

  • Drive efficiency in execution across the full range of real estate operations’ services

  • Be a trusted resource to senior leadership to support the real estate footprint and strategy of the organization

  • Stay current on the strategic direction of Teachers’ to identify how best to align resources to support their strategies

What you’ll need

  • Relevant university degree

  • Excellent understanding of the real estate sector

  • Professional designations desirable CPA (CA), CFA or MBA

  • Technically conversant with a wide range of real estate service offerings and products

  • Extensive knowledge of real estate, financial cost management, negotiation skills, strategy development and operations process improvement

  • 12-15 years of related professional experience in Real Estate Operations

  • Experience leading and managing large teams of people

  • Successful track record for project planning and management influencing across different departments

  • Demonstrated experience leading and implementing change across operational groups.

What we’re offering

  • Pay for performance environment that offers competitive salary and incentives

  • Numerous opportunities for professional growth and development

  • Comprehensive employer paid benefits coverage, including a Health Spending Account

  • Guaranteed retirement income through a defined benefit pension plan

  • Competitive time off

  • Discount programs including Edvantage and Perkopolis

  • Degreed: a digital platform that helps you quickly and easily discover, share, and track all kinds of learning resources – from courses to videos to articles and more.

At Ontario Teachers’, we are a globally minded organization and take pride ensuring that the people we hire and the culture we create reflects and celebrates diversity of thought, background and experience. Through our Inclusion & Diversity Employee Resource Groups (ERGs) events, celebrations , we offer a variety of opportunities for colleagues to connect for the purposes of professional development and networking & mentoring.

If you require an accommodation for the application, recruitment or interview process, please let us know and we will work with you to meet your needs.

How to apply

Are you ready to pursue new challenges and take your career to the next level? Apply today!

You may be invited to complete a pre-recorded interview as part of the recruitment process. This will take no longer than 10 minutes.

We thank you for applying, however, only those selected to continue will be contacted. Note that candidates must be legally entitled to work in the country where this role is located.

#LI-OTPP

Functional Area:

Operations

Requisition ID:

3109

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