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Student Co-op/Intern: User Experience (UX) & Operational Excellence – Toronto, ON


This is a Contract position in Toronto, ON posted March 26, 2021.




Requisition ID: 95474

Join the Global Community of Scotiabankers to help customers become better off.


User Experience (UX) & Operational Excellence Intern
May-August 2021 

This role will be virtual with possibility to transition to an in-office environment
New application process details below 


Why work for Scotiabank?
Scotiabank is among the largest banks in the world and the most international bank in Canada. We are powered by our 99,000 high-performing (and awesome) teammates who make a real difference across the globe as a leading provider of advice, products, digital experiences, and financial services. Together with our Digital Factories around the world, we are dedicated to helping our 25 million customers become better-off.

This is a place where you’ll get to learn and develop your skills, while being recognized for your hard work. At Scotiabank, we’re passionate about bringing our whole selves to work, allowing us to create inclusive work environments for everyone to enjoy. Say hello to a career at Scotiabank!

Who We Are:

We are the Mortgage Operations & Sales Effectiveness team and our goal is to build and maintain culture which is performance oriented and consistently focused on providing exceptional, value added service to our internal and external customers. MOSE provides primary support services to the Home Financing Solution (HFS) and Scotia Mortgage Authority (SMA) business lines. Support services include; Customer Experience, Training, Marketing & Events, Sales Enablement tools, Referral programs, Accounting, Operational support and Business line reporting.


  • A highly curious individual, a self-starter eager to take on tasks and deliver in a fast-paced environment
  • A team player who delights in going deeper into the subject matter to bring solutions to problems
  • A person who is a great communicator able to synthesize information digestible for any audience
  • A jack of all trades unafraid to go into the most manual of tasks knowing that learning is often in the details
  • A customer champion, looking for new ways to deepen client relationships and leverage broader Bank relationships, systems and knowledge


  • Be responsible for supporting data management, reporting and technology solutions projects
  • strive to improve sales management effectiveness and provide operational efficiencies through the implementation of technology solutions and data analytics
  • Provide data mining techniques and statistical analysis to provide fact-based recommendations to support initiatives, improve business processes, and increase resource utilization
  • Utilizes Power BI and Access to deliver timely analysis and interactive reporting to address specific inquiries. Present findings and share insights with team members before releasing out to stakeholders.
  • Support the functionality and accuracy of the Salesforce CRM utilized by HFS, developing and maintaining queries to the various databases from which data is extracted
  • Maintain effective communication among channels and business lines to optimize activities and projects in support of improving business results and compliance with regulatory guidelines


  • Analytical and self-motivated
  • Strong achievement orientation and attention to detail
  • Someone with knowledge of data reconciliation, data manipulation, management, aggregation and analysis techniques using various tools like Excel, Access and Power BI
  • Bachelor’s degree (in progress) in business, IT, mathematics or related field


  • Advanced MS Office Skills, particularly Excel, VBA Coding, Word, PowerPoint 

How do I apply?

For students, we are focused on learning about who you are and what you’re interested in to uncover your true potential.  In short, we don’t believe resumes will provide us with an accurate depiction of what you’re truly about to properly assess your potential.  Instead we want to get to know YOU and hear about the experiences that have shaped you. We know… this might sound crazy but for students applying to one of our co-ops, internships or TILT new grad programs we are no longer requiring resumes. Instead we ask that as part of your application, you complete the below:

Complete your PLUM Profile: link to PLUM

Complete a short one-way video interview: link to rivs

Apply to the role through our career site! When the application asks for your resume, instead upload a screenshot of your plum to show us you’ve completed it, we have full access to your entire profile from Plum and won’t use the screenshot but it’s a great reminder for each of you to have completed it. Alternatively you can submit a resume if you want, we just will not be relying on it when we assess you. Scotiabank is committed to providing an inclusive and accessible candidate experience. Only those candidates selected for an interview will be contacted. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to meet your needs.


Location(s):  Canada : Ontario : Toronto 

As Canada’s International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.