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Vice President – Client Management Team, Corporate Cash Management

TD

This is a Contract position in Toronto, ON posted October 19, 2020.

Company Overview

Tell us your story. Don’t go unnoticed. Explain why you’re a winning candidate. Think ”TD” if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward.

Stay current and competitive. Carve out a career for yourself. Grow with us. Here’s our story: jobs.td.com

Department Overview

TD Securities (TDS) is a top dealer in Canada with a growing US business and global execution capabilities, offering a full suite of capital markets and corporate and investment banking products. Global Transaction Banking (GTB) is a key contributor to the overall success of TDS, delivering revenue and liquidity to the firm from four business lines: Corporate Cash Management (CCM), Global Trade Finance, Financial Institutions and Export Agency Finance CCM is an integral part of the Corporate and Investment Banking coverage team, delivering sophisticated treasury management solutions to Canadian public companies, and global multi-national enterprises, across portfolios in Toronto, Vancouver, Calgary and Montreal. There is a substantial technology component to our product offering, with the pace of innovation proceeding at an unprecedented pace. Within CCM this position will be aligned under the Client Management Team (CMT). It is a unique position with responsibility both to (i) manage treasury servicing for large corporate clients with complex treasury needs; and (ii) lead strategic initiatives to continuously improve how TDS provides treasury. Position will report to the Director, Head of Client Management.
We seek a self-motivated individual who excels in a fast-paced and high-impact business, that goes all out to make a meaningful difference in the client and employee experience, and that is driven by finding innovative ways to make these experiences better. We are looking for talented leaders to join an energized team that will deliver on CCM’s strategic business objectives.

Job Description

The Vice President – Client Management Team, Corporate Cash Management will be guided by TD’s Shared Commitments and be responsible for acting as a client management/treasury servicing consultant for CCM’s largest and most complex clients, people leader, and innovator driving the next generation of CMT’s servicing strategy. These aspects of the role involve:
The innovation aspect of the role involves:

  • Being a champion for improving both the client and colleague experience and / or mitigating risk by leveraging innovative technology, tools and ideas, other teams both in GTB and from around TDS and TD to deliver tangible results.
  • Challenge the norm, embrace & promote behavioral change. Lead with creative and open mind to evolve and transform existing processes.
  • Take initiative to identify and resolve problems.
  • Drive and coordinate CCM initiatives with astute stewardship, cooperation and collaboration with partners, and attention to detail.

The client management/treasury servicing aspect of the role involves:

  • Ensure CCM’s top tier clients are receiving the exemplary service and exceptional solutioning that is a critical competitive advantage for GTB. Foster and build on client relationships. Manage the daily treasury needs of top tier clients (maintain existing revenue); lead and project manage implementation of new services (grow revenue).
  • Possess strong understanding and in-depth knowledge of cash management services and related credit facilities.
  • Direct and facilitate meetings with corporate clients, external and internal partners to design and deliver first class solutions, provide expertise for purpose of enabling business growth and client satisfaction.
  • Excellent judgment, balancing results with excellent business acumen to make responsible decisions that ensure clients and the Bank are safeguarded from risk.
  • Exhibit absolute execution of precision and accuracy.
  • Be curious about and proactively seek out information about changing trends in payments, from a product, industry and regulatory perspective in order to assess risk and generate new ideas for how CMT can improve how we service clients.
  • Maintain an up-to-date knowledge and understanding of AML/KYC as it relates to Canadian and US requirements, policies and procedures.

The people leader aspect of the role involves:

  • Mentoring, developing and leading a team of Corporate Cash Management Officers (CCMOs) and Senior CCMOs.
  • Advocacy of CMT’s contribution to CCM and GTB’s success and profile internally and with clients
  • Execution of TDBG’s people leadership discipline through influence, championship and education.
  • Lead by example to exemplify and teach excellent judgement in how you manage yourself and work and manage situations with clients
  • Act as primary contact for internal escalations, providing appropriate governance and oversight with client onboarding for both deposit account and cash management services.
  • Lead team to prioritize and assess client requirements and add value to CCM Origination Team.

Requirements

  • Strong customer orientation and a professional approach with the ability to effectively interact at all levels within the organization
  • Experience in managing and executing multiple projects / initiatives in parallel
  • Proven track record in delivery excellent client service to business clients
  • Have critical experiences in:
    • Client scope and ownership of financial results
    • Strategic expertise
    • Risk and control acumen
    • Building and leading diverse teams
    • Governance and accountability
    • Operating in a variety of contexts and environments
  • Excellent judgment; able to provide solid leadership leveraging prior experience and organizational knowledge
  • Strong interest in and curiosity about the business and trends effecting it
  • 7+ years of experience and understanding of banking and payment processing in the US and Canada.
  • 5+ years of experience and understanding of Cash Management Services / Solutions used by complex / multi-national corporations
  • 3+ years of people management experience
  • Effective verbal and written communication skills at all levels (including senior stakeholders)
  • Sound understanding of account related and cash management service documentation requirements
  • Strong MS Office capabilities (Excel, PowerPoint, etc.)
  • Completion of an undergraduate degree or equivalent work experience
  • Additional Information

    #LI-POST

    Hours

    37.5

    Inclusiveness

    At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.