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Fraud/Investigations Analyst


This is a Contract position in Toronto, ON posted October 13, 2020.

Our top client’s Financial Crimes & Fraud Management Group (FC&FMG) Operations acts as a champion to support the bank in preventing, detecting, assessing and mitigating fraudulent activities. The team strives to keep the trust of clients by performing a range of activities including fraud administration, operations, claims and detection. If you are ready to take the organization and your career to new heights, we are looking for visionaries, just like you to join our team.
Join the Financial Crimes & Fraud Management Group and think like a customer, act like an owner, innovate with purpose and execute like a professional.
*Job Description :
Do you have a passion to play a meaningful role in building and maintaining the faith of the bank and customers by upholding the highest ethical standards while performing your duties? Do you have a curious mind that can identify, investigate and process fraudulent activities? Then we have a job for you. Reporting within a team environment, you, as Fraud Agent II in FC&FMG, would be expected to:
• Perform a range of complex activities related with claims, detection and specialty within the fraud group to minimize losses
• Keep updated about variety of products, processes and systems, and identify where transactions can be considered questionable or fraudulent
• Collect and analyze significant data to aid the team in solving complex issues to meet service level agreement requirements
• Identify process gaps and recommend improvement opportunities to improve productivity, effectiveness and operational efficiency by utilizing subject expertise and analytical techniques
• Apply due diligence in conducting thorough detection or adjudication of fraud claims while being consistent with relevant rules and regulation and escalate potential material risks to management.
• Liaise with partners to guide them on how to protect the customers and bank against fraud; provide procedural support and solution
• Ensure prepared documents are accurate and in accordance with set guidelines and bank code of conduct by being knowledgeable about the risks related with processes and policies
• Handle small scale initiatives in alignment with project management methodologies as a project lead and mentor the team accordingly
• Contribute to a positive, open and diverse work environment by communicating issues, enhancing and sharing knowledge and participating in personal performance management and development activities

100% remote work
1 year, full time contract
Work for one of the largest banks in Canada

• High school diploma (preferably in related field) with over 2 years of relevant work experience
• Proficiency with MS Office and analytical tools and techniques
• Expertise in business unit and operational functions of fraud, and regulatory requirements for the supported region
• Able to use strong judgement in exercising discretion in all the matters of confidentiality
• A dynamic individual with positive attitude and has willingness to accept challenges in a demanding environment
• A strong team associate with excellent organizational and communications skills and ability to prioritize and multi-task with minimal direction to meet tight deadlines


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Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.