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Senior Operations Transformation Engagement Lead

CIBC

This is a Contract position in Toronto, ON posted January 7, 2021.

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions so you feel empowered at work. Our team members have what they need to make a meaningful impact and feel truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

Job Description

What You’ll Be Doing

The Client Operations department at CIBC Infrastructure provides integrated capital markets products, investment banking advisory services, corporate lending and top-ranked research to corporate, government and institutional clients around the world. As part of Client Operations, the Senior Consultant – Engagement Lead in the Operations Transformation team is accountable for providing in-depth advice/consultation typically of an operational or tactical nature, to management and designated clients, within an area of specialization. The incumbent will assist in the resolution of routine and non-routine operational problems or issues by investigating, analyzing and providing an informed and independent opinion on the adequacy of operational controls, risk assessment, and control activities.
 
How You’ll Succeed

Automation development – Develop self-serve automation capabilities using enterprise tools.
Analyzing Business Requirements – Research and analyze specialized information and recommend solutions to issues and problems that arise during the ongoing operation of business.
Relationship Management – Develop and maintain productive relationships with designated clients, peers including liaising with external service suppliers and clients to resolve problems/inquiries.  
Project Management – Lead projects of a moderate level of complexity to enhance and upgrade new and existing programs, products or services by researching relevant data and developing proposals and recommendations.
Analytics development –  Lead analytics development projects with key stakeholders and business specialists.
 
Who You Are

  • You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
  • Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
  • You’re driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.
  • You understand that success is in the details. You notice things that others don’t. Your critical thinking skills help to inform your decision making.
  • You give meaning to data. You enjoy investigating complex problems, and making sense of information. You’re confident in your ability to communicate detailed information in an impactful way. 
  • Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

What CIBC Offers
At CIBC, our people are our greatest asset. You’ll become part of a diverse community that acknowledges everyone’s unique talents, and empowers teams to do what’s right for the client, and to do it well. As part of our team, you will:
•    Thrive: Benefit from an open and approachable culture that provides the flexibility and support you need to integrate your life at work and at home
•    Connect: Work in a place where the right technology and infrastructure fosters innovation, collaboration and creativity
•    Develop: Grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities and individual development planning
•    Prosper: Share in our collective success with a competitive salary, incentive pay, banking benefits, health benefits program, and employee share purchase plan  

What You Need to Know

  • CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation during the application or interview process, please contact Mailbox.careers-carrieres@cibc.com
  • You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

Job Location

Toronto-22 Front St., 3rd

Employment Type

Regular

Weekly Hours

37.5