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Bilingual Customer Service Representative- $17.00 /hr Benefits and Retention Bonus

Optima Communications International Inc. Toronto

This is a Full-time position in Toronto, ON posted November 2, 2020.

Can you offer superior customer service in a fast-paced work environment?

You will be providing a wide range of inbound customer service.

Key responsibilities including but not limited to, account maintenance, product presentation, while maintaining superior customer service experience.

If you are an energetic, self-motivated and a customer service oriented individual looking to learn and develop in a lasting career in customer service, we have immediate Full-Time opportunities for people interested in servicing products to existing customers.

The successful candidate will possess the unique combination of rapport-building, presentation skills and experiences required to quickly gather data, identify specific needs of potential customers and inform them and/or perform the necessary steps to ensure good account standings.

Minimum of five (5) shifts per week (Monday through to Friday) between 8:00AM to 6:00PM and occasional Saturday shifts between 8:00AM to 6:00PM as business requires.

Willing to work weekends and Holidays as Business requires Offering guaranteed base of $17.00 per hour based on Bilingual Certification Lucrative Retention bonus awarded, $1200.00 over the first 6 months Health spending reimbursement plan for you and your family after 90 days of employment Fully paid initial training Growth & development opportunities including, on-going Workshops, Certification, and Optima’s Leadership/Specialist Training Program.

A casual, friendly office environment, working with great people who are committed and work as a team to achieve our goals.

We are each other’s backbone and the team members are flexible, helpful and want to see all succeed, whether it be through extra help, agreeing to shift trades and answering questions etc.

Qualifications: Ability to effectively communicate both in English and French verbally and in writing with good to excellent communication skills Minimum of 2 years of customer service experience in a contact centre environment preferred, High school diploma or GED required.

College or University Degree preferred.

Strong customer service and troubleshooting skills Exceptional telephone etiquette and ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times Exceptional conflict resolution, negotiation & problem solving skills, demonstrating flexibility in meeting customer needs while maintaining client objectives Strong work ethic and positive team attitude and interpersonal skills that allow one to work effectively in a diverse working environment.

Strong attention to detail Computer literate, including effective working skills of MS Word, Excel and e-mail Proven data entry and typing skills Ability understand written manuals and directives Math & analytical aptitude Ability to adapt to change Ability to efficiently multi-task Minimum of five (5) shifts per week (Monday through to Friday) between 8:00AM to 6:00PM and occasional Saturday shifts between 8:00AM to 6:00PM as business requires.

Willing to work weekends and Holidays as Business requires We Offer: Offering guaranteed base of $17.00 per hour based on Bilingual Certification Health spending reimbursement plan for you and your family after 90 days of employment Fully paid initial training Growth & development opportunities including, on-going Workshops, Certification, and Optima’s Leadership/Specialist Training Program.

A casual, friendly office environment, working with great people who are committed and work as a team to achieve our goals.

We are each other’s backbone and the team members are flexible, helpful and want to see all succeed, whether it be through extra help, agreeing to shift trades and answering questions etc.