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Contact Centre Representative – Inbound – Toronto 37363

Randstad

This is a Contract position in Toronto, ON posted November 2, 2020.

Are you passionate about the banking sector and have strong communication and interpersonal skills?

Do you have previous customer service, call centre, or sales experience and are able to handle a large volume environment?

If so we have an exciting opportunity for you We are currently recruiting a Contact Centre Representative for a 6 month contract at a Top 5 bank in Toronto (will be working remotely for now).

Pay rate: $17.75 hour Shifts: 7:30am-9pm Monday to Friday, and 9 am to 8 pm Saturdays on a rotational basis Training: Approx.

3 weeks As a Contact Centre Representative, your responsibilities will include but are not limited to:
– Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

– Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

– Refer unresolved customer grievances to designated departments for further investigation.

– Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Advantages
– Work for a top 5 bank
– Great foot in the door opportunity for new grads
– Working remotely for now (no commute)
– Networking opportunities (job fairs)
– Work life balance activities
– Potential for extension
– Potential to convert to permanent Qualifications
– 1 year customer service experience
– 1 year sales experience
– Strong interpersonal skills
– Previous call centre experience
– Bilingual (nice to have) Clear credit and criminal check required Interested in this Contact Centre Representative position in Toronto?

Apply online today Qualified candidates will be contacted.

Vittoria, Angel, Alie, Katie, Jeremy Phone Number: 416.861.9888 Fax Number: 416.861.8727 Randstad Canada Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada.

As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.