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Customer Service Representative

Randstad

This is a Contract position in Toronto, ON posted October 15, 2020.

Are you looking for an opportunity to work from home in the Greater Toronto Area or Montreal? Are you looking for a temporary role that is beginning at the start of November and running until December 21st? Randstad is hiring CUSTOMER SERVICE REPRESENTATIVES to support with a great campaign for a leading retailer!

Do you have experience or interest in call center? Do you enjoy helping customers over the phone? Are you available for a full-time (40 hours a week) position from the beginning of November to December 21st?

If you answered ”yes” to any of the above, then this opportunity is for you! All candidates encouraged to apply! Regardless of your experience, we want to hear from YOU.

This is your opportunity to work in a rapidly growing call center in Canada, utilizing your customer service experience, working for a fun campaign, and working in rich culture!

What(Job title)?
– Customer Service Representative (inbound)

Where?
Work from home
Must be located within the Greater Toronto Area or Montreal!

When?
– Your first day would be November 2nd, but orientation/training is October 28th!
– Training will be 4 days online!

Hours of Operation:
Rotating shifts between 3:30pm-12:30pm, Monday-Sunday – You must be available for all shifts!

If you have this availability, we want to hear from you today as we will not have lots of positions available for this team!!

Pay rate: $14.75 per hour

In this role, you will be receiving inbound calls from customers. Training will be provided. There are no outbound calls, follow up calls or sales calls.

Responsibilities include:
• Addressing customer inquiries
• Thoroughly document all customer communication on computer
• Provide a pleasant atmosphere for each caller
 
How to apply:
– Apply directly to this advert
– Email your resume to sophie.hickles@randstad.ca or adriana.ortega@randstad.ca with subject line ”Inbound Customer Service Role – GTA”

*** please do not hesitate to apply if you are interested as this position will fill quickly! Interview phone calls will be made this week. Thank you! ***

Advantages
Advantages
• Bonus to be paid out after completing the contract!
• Great company culture
• Work from the comfort of your own home
• Working for a huge fashion retailer
• Excellent customer service and call center experience
• Potential to go permanent in this role or extension

Qualifications
Qualifications
• Must be fluent in English
• Bilingual in French or Spanish is an asset (you will be paid a premium for your languages)
• Must have own personal computer or laptop to use (MUST BE WINDOWS), with high speed Internet and a headset
• Must be able to pass a criminal background check
• Must have hard-wired internet (Ethernet that connect to modem/ router). Wifi is not acceptable.
• Previous contact / call center experience is an asset

Interested? Please apply directly to this advert or email:
Email your resume to sophie.hickles@randstad.ca or adriana.ortega@randstad.ca with subject line ”Inbound Customer Service Role – GTA”
 
*** please do not hesitate to apply if you are interested as this position will fill quickly! Interview phone calls will be made this week. Thank you! ***

Sophie,
Adriana

Phone Number:
604.408.2772
Fax Number:
604.408.2792

Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.