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Technical Support Representative

Teleperformance Canada

This is a Contract position in Toronto, ON posted April 4, 2021.

Are you the go to tech person in your family/ friend circle?

Then why not turn helping people solve their tech issues into a full time career?

Teleperformance is the worldwide leader in customer experience management.

We connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.

Your responsibilities: Provide first level technical with regard to the installation, operation and maintenance of products and applications as well as answer other types of inbound customer queries.

Build and maintain positive customer relations by offering personalized solutions and ensure requests are handled appropriately by coordinating with various functions within the company.

Schedule service calls and follow up with customers/clients Troubleshoots and resolves technical issues using established diagnostics tools and procedures.

Escalates customer issues as required.

Responsible for accurate data input using prescribed applications.

Job Requirements: Must be at least 18 years of age High school or GED Excellent command of English and French Full time availability What we offer: Paid Training Remote Work Employee referral program.

An employee assistance program, which provides excellent medical, dental and benefits plans Internal career advancement opportunities with JUMP Teleperformance Career Plan Teleperformance welcomes and encourages applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs