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Field technician scientific and analytical instrumentation

Jean-François Giroux inc. - Spécialiste en recrutement

This is a Contract position in Toronto, ON posted November 7, 2020.

Our client, Malvern Panalytical is a leading provider of scientific instrumentation for the measurement of elemental concentrations, crystallographic structure, molecular structure, remote sensing, rheology, particle size, particle shape, particle concentration and more.

Malvern Panalytical prides itself on exemplary customer service. Our top priority is to provide the best experience ever. That means we are relentlessly aiming for the highest quality customer care in order to maximize our customer’s economic growth targets.

Your work will include installations, troubleshooting, repair, and maintenance of complex scientific and analytical instrumentation. You will work mostly on our Panalytical product line, but you may cover for other product line (Malvern, Claisse, ASD) when needed.

This position is an excellent opportunity for an individual who is self-directed, detail oriented and who likes to travel on a regular basis across Canada. Our client is currently recruiting a:

Field technician scientific and analytical instrumentation

As a Field Service Representative, you will serve our customers located in across Ontario (65%) and in the Prairie Provinces (35%). You may also need to occasionally help in the Western part of Canada. Please note that your work will usually takes 2 to 3 days at the customer site. Depending on the location of our customer, this means that you will need to travel by car is the customer is close enough (50% of your time) or by plane if you visit a customer in another region or in remote areas (50% of your time). You will have to stay overnight in hotel for 2-3 nights per week 50% of your time, depending on the location of the customer you will serve.

Be ensure that we have a very strict protocol regarding COVID-19 and the safety of our employee. We provide all the safety equipment, such as visor, mask, hand sanitizer, etc.

What are your responsibilities?

  • Repair and maintenance of complex scientific and analytical instrumentation.
  • Perform installation of equipment from delivery to sign-off.
  • Perform diagnoses and supports remotely.
  • Track case details in our CRM system to document service history and data analysis.
  • Perform preventive maintenance per maintenance schedule and guidelines.
  • Keep customers well informed and appropriate personnel on any open issues.

What do you need to be successful in this role?

  • College degree in electronics technology or equivalent
  • At least 5 years of experience in customer support or in technical support
  • Able and willing to travel, up to 80% of your time, across Canada. Considering the location of our customers, you will need to travel by car (50% of your time) and also by plane (50% of your time)
  • You will deserve primarily the Ontario region (65%) but also the Prairie Provinces (35%). You may also need to occasionally help in the Western part of Canada
  • Experience in electronics
  • Good technical hands-on skills and habilities to work with tools (toolkit)
  • Experience in precision mechanics
  • Ability to lift up to 50 lbs.
  • Ability to effectively document actions taken
  • Note: This job require to have a passport and have a valid driver’s license.

Great to have?

  • Background in XRF or XRD will be a strong asset.
  • Knowledge on applied physics, or in the chemistry field.


  • Company vehicle paid
  • Laptop and mobile phone
  • Company credit card
  • Group RRSP
  • Group insurance

•You will have the opportunity to work from your home office.

The masculine form used in this text includes both men and women. We are an equal opportunity employer.

Please send your curriculum vitae, in confidence, to the attention of Laurent Paquet:

Laurent Paquet

1-581 329-5081