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Patient Management Centre Representative – TGH

University Health Network

This is a Contract position in Toronto, ON posted April 1, 2021.


Position:  Patient Management Centre Representative
Site:  Toronto General Hospital               
Department:  PreAdmission Clinic
Reports To:  Manager 
Hours:  22.5 Hours/Week – Variable Shift Starting Times:  06:30, 06:45, 07:00, 08:30
Status:  Permanent Part-Time

University Health Network (UHN) is looking for an experienced professional to fill the key role of Patient Management Centre Representative in our Pre-Admission Clinic.

Transforming lives and communities through excellence in care, discovery and learning.

The University Health Network, where “above all else the needs of patients come first”, encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education at UHN. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. Tthe University Health Network (UHN), Canada’s largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world.


The scope of research and complexity of cases at Toronto General Hospital have made it a national and international source for discovery, education and patient care. It has one of the largest hospital-based research programs in Canada, with major research in transplantation, surgical innovation, cardiology, infectious diseases, genomic medicine and liver disease. Find out about our purpose, values and principles here.

As a member of Patient Management Centre, the Representative duties include: ensuring the provision of optimum customer services; collecting, verifying and correcting patient demographic information; generating revenue by investigating insurance coverage, patient accommodation and allocation options; maintaining on-going awareness of Hospital-wide bed inventory and performing other relevant activities to facilitate optimum revenue generation;  responsible for entry of lab/diagnostic test Physician orders into EPR; assembling patient charts to ensure that there is a chart for each patient under going general anaesthetic;  ensures that follow-up with Doctor’s offices or Pre-Admission, occurs;  performing unit specific activities to ensure the effective operation of the unit; performing cross-functional support functions, as assigned; performing other duties consistent with the job classification, as required.


  • Completion of Grade XII or recognized equivalent
  • Previous mainframe, word processing, database and spreadsheet experience
  • Excellent Microsoft office skills including Word and Excel
  • Previous working experience with work flow, coordination of information – Pathways Health-care Scheduling (PHS) booking and EPR skills required
  • Knowledge of ORSOS preferred
  • Demonstrated commitment to the delivery of excellent customer service
  • Excellent verbal and written communication skills
  • Excellent interpersonal and patient/customer services skills; sensitivity to patients and families, fears and anxieties – ability to use good judgment in assessing and/or responding to difficult situations
  • Able to work in a fast-paced environment
  • Excellent organizational and time management skills
  • Typing skills of 50 words/minute
  • Ability to produce detail-oriented, accurate work – ability to establish and adhere to priorities
  • Ability to work as part of a team
  • One year (1)  related experience working in a health care environment preferred
  • Knowledge of medical terminology preferred
  • Must be willing to be cross trained to clinic booking role

POSTED DATE: April 1, 2021         CLOSING DATE: Until Filled

For current UHN employees, only those who have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN’s attendance management program, and possess all the required experience and qualifications will be given first consideration.

University Health Network thanks all applicants, however, only those selected for an interview will be contacted.

UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide for the open position.  Applicants need to make their requirements known when contacted.