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Application Maintenance and Support


This is a Contract position in Toronto, ON posted April 5, 2021.

What is the opportunity?

Acting as a Technical Systems Analyst within the SWIFT and High Value Payments team, you will be working on multiple enhancement and development projects impacting the portfolio of 4 mission critical vendor applications. You will partner across IT and business lines to assess, research and analyze business requirements to provide technical solutions that meet stakeholder needs and resolve issues.  The long term focus would have the incumbent become proficient in all products as they will be responsible for the ongoing maintenance and production support.

What will you do?

  • Assess and analyze business and technical requirements in order to provide estimates on activities/tasks and establish detailed plans and timelines
  • Effectively communicate solutions to a variety of stakeholder groups and participate actively in project discussions (status meetings, decision making, implementation and strategic planning)
  • Interact with vendors to establish upgrade timelines (patches, and enhancements) and facilitate the resourcing for implementations
  • Create, update and contribute to critical documentation relevant to the projects and within PLC requirements (SRS, TDD, Test Plans, Implementation Plans, etc.) as well as security and architecture requirements as defined by each project
  • Design, code (when required) and test all changes within scheduled timelines
  • Support Functional, User Acceptance and Operational Acceptance Testing activities and facilitate reviews of all created documents and code as well as test plans/results
  • Participate in the design and implementation of the DevOps pipeline and monitoring and alerting systems
  • Provide 7/24 production support on a rotating basis 

What do you need to succeed?


  • 5+ years of on the job technical experience in an application development role having worked on projects
  • Working knowledge of  UNIX Script, UNIX, Linux, Oracle, SQL, WAS, MQ, Elastic search and Object Oriented Languages (ie Java)
  • Familiarity with application security setup and programming (TLS, IPsec, HTTPS & Firewall)
  • The desire to learn the wire payments business and the functionality of the applications you would be supporting
  • Familiarity with IT Standards, Methodologies & Audit Requirements
  • The ability to take business language and translate into technical requirements and solutions


  • Familiarity with Middleware Technologies, VB6, Dynatrace, JCL
  • Experience with SWIFT wire payments processing and/or sanctions scanning
  • Experience working with vendor applications

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • Opportunities to do challenging work
  • Opportunities to take on progressively greater accountabilities
  • Access to a variety of job opportunities across business and geographies



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City:  Toronto
Address:  180 Wellington St West
Work Hours/Week:  37.5
Work Environment:  Office
Employment Type:  Permanent
Career Level:  Experienced Hire/Professional
Pay Type:  Salary + Variable Bonus
Required Travel(%):  0
Exempt/Non-Exempt:  N/A
People Manager:  No
Application Deadline:  04/25/2021
Platform:  Technology and Operations 
Req ID:  306756
Ad Code(s):