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Application Support Consultant

CIBC

This is a Contract position in Toronto, ON posted April 30, 2021.

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions so you feel empowered at work. Our team members have what they need to make a meaningful impact and feel truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

Job Description

What You’ll Be Doing

You’ll be joining CIBC’s Application Services as a member of the Azure Cloud Services Production Support team. As an Application Support Consultant, you’ll bring extensive technical and operational expertise to facilitate, support and provide service delivery for our applications and advise on developing processes in order to enhance them.

How You’ll Succeed

  • Problem Resolution:  Identify and resolve high to critically complex production problems for support of applications. Make decisions and think critically when solving problems. Work closely with Business Analysts and Developers on bug fixes and new product releases that will be added to our supported portfolio. Advise on and research all aspects of effective and efficient application or technical service delivery.
  • Project Execution:  Ability to multi-task and shift gears throughout the Project life cycle (Knowledge of FO products/processes/operations/IT/Finance).  Working knowledge of project management concepts. Documentation experience is essential (business requirements, process flows, procedures, GAP analysis).
  • Relationship Management:  Establish and build healthy working relations with the line of business we support as well as other related teams; work with various technical teams to restore service during outages and to perform application validation after regular infrastructure maintenance. Communicate effectively with others verbally, recognizing that its more than just language but tone and style. Influence others to impact decisions and behaviours internally and with external teams.
  • Monitoring: Monitor and analyze services to identify opportunities for improvement and recommend solutions.

Who You Are

  • You can demonstrate experience with: 3 + years of Application Support (functional or in a project capacity).  Strong technical trouble-shooting ability including knowledge of approaches, tools and techniques for anticipating, recognizing, and resolving technical (software, application or operational) problems and interpreting server logs. Expertise navigating a windows environment and reading basic scripts (Perl/Python/Shell), writing SQL queries for day to day troubleshooting and for creating adhoc reports as required. Be able to  understand and write code in Python. Have used and/or configured ITRS real-time monitoring tool.  Familiarity with Azure DevOps (Creating and managing Pipelines) and monitoring Azure blades based on alerts received from Microsoft. It’s an asset if:  You have prior experience in Capital Markets environments in either development or support.
  • You embrace and champion change. You’ll continuously evolve your thinking and the way you work in order to deliver your best.
  • Your influence makes an impact. You know that relationships and networks are essential to success.  You inspire outcomes by making yourself heard.
  • You’re digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
  • You’re driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to create a shared vision.
  • Values matter to you. You bring your real self to work and you live our values – trust, teamwork, and accountability.

What CIBC Offers

At CIBC, our people are our greatest asset. You’ll become part of a diverse community that acknowledges everyone’s unique talents, and empowers teams to do what’s right for the client, and to do it well. As part of our team, you will:

  • Thrive: Benefit from an open and approachable culture that provides the flexibility and support you need to integrate your life at work and at home
  • Connect: Work in a place where the right technology and infrastructure fosters innovation, collaboration and creativity
  • Develop: Grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities, individual development planning, and comprehensive product training
  • Prosper: Share in our collective success with a competitive salary, incentive pay, banking benefits, health benefits program, and employee share purchase plan

What You Need to Know

  • CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation during the application or interview process, please contact Mailbox.careers-carrieres@cibc.com
  • You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

Job Location

Toronto-22 Front St., 9th

Employment Type

Regular

Weekly Hours

37.5