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Azure Systems / Network Engineer

Benjamin Douglas

This is a Full-time position in Toronto, ON posted October 18, 2020.

Job Title SystemNetwork Engineer Location Toronto, Ontario CA Job Type PermanentFull-Time Benefits Job Description The SystemNetwork Engineer is a key component within the organization.

This role is responsible for the Design, Implementation and Maintenance of a clientrsquos infrastructure.

Basic Functions Supporting all technical issues involve Microsoft Enterprise environmentscore applications as well as virtualized and cloud environments such as Azure, O365, Windows Server, VMware, Citrix and more.

Architecture, implementation, management and support services for Windows Server, O365, Exchange, SQL, SharePoint, etc.

Engineer and deliver solutions for customers within the service catalog.

Implement and support Enterprise Back-UpDR Solutions Work with WAN and LAN connectivity, routers, firewalls, and security.

Remote access solution implementation and support VPN, Terminal Services, and Citrix.

System documentation and consulting around infrastructure reviews Communication with customers as required Additional Duties and Responsibilities Improve customer service, perception, and satisfaction.

Ability to work in a team and communicate effectively.

Escalate service or project issues that cannot be completed within agreed service levels.

Business awareness specific knowledge of the customer and how IT relates to their business strategy and goals.

Develop in-depth knowledge of the service catalog and how it relates to customerrsquos needs.

Documentation of internal processes and procedures Responsible for entering time and expenses in ConnectWise as they occur.

Remain up-to-date with current and future technologies emerging in the industry.

Knowledge, Skills, andor Abilities Required Professional IT Certifications, such as Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP.

Interpersonal skills such as telephony skills, communication skills, active listening and customer-care.

Diagnosis skills of technical issues.

Ability to multi-task and adapt to changes quickly.

Technical awareness ability to match resources to technical issues appropriately.

Service awareness of all organizationrsquos key IT services for which support is being provided.

Understanding of support tools, techniques, and how technology is used to provide IT services.

Self-motivated with the ability to work in a fast moving environment.

EducationalVocationalPrevious Experience Recommendations BABS, preferably in computer science or a related field.

MBAMS preferred but not required.

Minimum 5 years of IT or related experience