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Education Specialist

University Health Network

This is a Contract position in Toronto, ON posted October 7, 2020.

Position:             Education Specialist – TFT
Department:       Digital Education, UHN Digital, Technology & Innovation                               Portfolio
Reports to:         Training Lead, Digital Education
Location:            700 Bay Street, Suite 15th Floor, Toronto
Status:                24 months contract – full-time
Grade/Salary:     $65,535 – $81,000 (Commensurate with experience and consistent with UHN Compensation Policy
Digitally-enabling the good work at UHN!

Overview of Department: 

UHN Digital works with patients, clinicians, educators, researchers, innovators and technical staff to provide the digital tools needed to deliver exceptional care, conduct world-class research and provide thorough education. We do this by unifying our digital efforts across the network, strategically investing in robust digital infrastructure and ultimately embodying UHN’s Purpose, Values and Principles.

Digital Education provides an array of training approaches that includes instructor-led, blended and online learning with robust post-training performance support tools on a variety of clinical and scheduling applications for up to 7,000 staff, clinicians and clinical learners annually. We offer a collaborative team environment with opportunities for professional development. For more information, visit

Overview of Position: 
We are looking for an individual with a passion for excellence in instructional design and technical training who is excited by the challenge of a dynamic environment. As an Education Specialist, you will be working with clinicians, administrative, managerial, research and technical staff whose computer skills range from basic to advance. You will be supporting staff whose goal is to provide exemplary patient care, innovative research and teaching. 


As an integral member of Digital Education, the principal responsibilities of the EDUCATION SPECIALIST include:

  • Designing and developing content, experiences, and other solutions to support the acquisition of new knowledge and skills
  • Delivering effective education and training  using a variety of training modalities (e.g. face-to-face, blended, & virtual learning) and performance support for a variety of clinical and business applications, as well as privacy and cyber security
  • Utilizing inquiry-based assessment to assess, analyze, and evaluate the effectiveness of the training programs
  • Utilizing project management methodology and collaborating with project teams and subject matter experts to design, develop and implement training programs, including the maintenance of all courseware
  • Working with multimedia technologies to design and maintain virtual training, eLearning, online documentation and performance support tools
  • Providing education consultation services and support to stakeholders and project teams
  • Providing quality customer service in the delivery of educational services
  • Providing cross-functional and/or other duties consistent with the job classification as assigned or requested
  • Working in compliance of the Occupational Health & Safety Act and its regulations, reporting hazards, deficiencies and contravention’s of the Act, in a timely manner.


• Completion of a Bachelor of Arts Degree in Education, or recognized equivalent
• Certification with the Institute for Performance and Learning (CTP or CTDP designations), preferred

Experience & Competencies:

  •  Minimum three (3) years of instructional design &/or training delivery, required
  • Minimum three (3) years adult technical classroom training, required
  • Proven experience in all aspects of instructional design and implementation for online and classroom learning, required
  • Demonstrated experience with project management from planning through to execution & evaluation, required
  • Excellent verbal, written and interpersonal communication skills with strong collaboration skills, required
  • Excellent problem recognition and solving abilities, required
  • Effective planning and organizational skills with a demonstrated ability to set priorities and effectively meet milestones, required
  • Demonstrated proficiency with MS Office 2016 suite of applications and Internet/Intranet environments, required
  • Demonstrated proficiency with eLearning authoring tools, (e.g. Adobe Cloud, Storyline, Lectora, and/or Vyond), required
  • Ability to assume responsibility and work on own initiative in the coordination of information from multiple sources, required
  • Excellent customer service skills including demonstrated ability to work well with multiple and competing demands, required
  • Experience working in a health care or corporate environment, an asset 


  • Ability to travel between hospital sites
  • While core training hours are Monday-Friday, 8:00-4:00, the successful applicant will need to occasionally flex hours for an earlier start or later finish; evening or weekend facilitation may sometimes be required

POSTING DATE:  October 7, 2020               ENDING DATE:  October 21, 2020

Staffing Advisor, Human Resources AOB Posting # 864863

For current UHN employees, only those who have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN’s attendance management program, and possess all the required experience and qualifications should apply.

 University Health Network thanks all applicants, however, only those selected for an interview will be contacted.

 UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted.