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Head of Content Experience


This is a Contract position in Toronto, ON posted May 1, 2021.

We are:
Accenture Interactive—a new breed of agency that’s all about the Experience. For us, customer experience is not an add-on; it’s foundational to who we are and how we empower our clients. As the world’s largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people’s lives better, more productive, and more meaningful. We do this in three ways: by transforming organizations through standout products and services; by building and delivering award-winning campaigns so brands can engage and communicate creatively with customers at scale; and by using our top-notch skills to pilot, integrate, scale, and run the platforms that underpin the world’s greatest experiences. Visit us here to learn more about what makes us the Experience Agency. 
Job Description:
As the Head of Content Experience, you will play a key role in packaging up our content offerings and relevant industry practices to respond to needs and sell business to our clients in our Market Unit. In addition to selling in the content space, a Senior Manager on our team will also be expected to play a lead role in the delivery of sold engagements. This role is a balance between selling and delivering as a content SME.  The ideal candidate will be highly organized with strong skills in writing and delivering sales stories – as well as experienced in client service and program delivery. 

The work:

  • Integration with larger cross-capability West market unit team as content category SME 
  • Ability to write and deliver clear sales stories 
  • Able to understand and materially input into the complexities of building and solutioning teams and operating models to deliver on client needs 
  • Familiar with pricing models and building financial solutions 
  • Maintain an understanding of emerging digital trends 
  • Ability to convert sold concepts into executable reality 
  • Understanding of the keys to successfully standing up a new content service 
  • Experience in – and depth of knowledge in both creating and producing digital content 
  • Experience being a client facing program lead 
  • Ability to successfully lead delivery teams 
  • Experience navigating and working inside an on/near/off shore integrated delivery model
  • Demonstrated ability to manage multiple priorities, and lead complex projects and initiatives at one time