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Intern – Information Technology (4 month contract)

Ontario Teachers' Pension Plan Board

This is a Contract position in Toronto, ON posted January 6, 2021.

The opportunity

May 2021 – September 2021

Interested in working for a tight knit, highly innovative, and collaborative team? Looking to further develop your troubleshooting, technical, and customer service skills with the ability to network across various teams? If this sounds like you – Teachers’ Support & Services is looking for you!

As an Intern – Systems Analyst, you will be involved in ensuring that desktop tools and technology are deployed and maximized effectively across the Investments Division, while also partaking in team initiatives which include, Meeting Rooms Support, Moves, Enterprise Projects, and many other skill-building projects.

You will be part of a dynamic team that will provide you with the ability to share your innovative ideas, improve existing systems or procedures, as well as grow and expand your skill-set.

Who you’ll work with

You will report directly to the Team Leader and working alongside a diverse group of hardworking team members with specialties in various IT-related fields, while supporting the Ontario Teachers’ Pension Plan employees across the organization.

You’ll be working in an open collaborative space, harnessing the knowledge of your fellow colleagues to deliver world class support, having the chance to create meaningful contributions which are always welcome and encouraged to garner fresh new perspectives to apply at Ontario Teachers’.

What you’ll do

Responsibilities include but are not limited to:

  • Providing world class support to our front line staff, being the face of Enterprise Service Delivery via Phone, Email, and In-Person
  • Assisting in queue management with assigning critical work to full-time staff, while addressing quick-win items at first point of contact
  • Logging all incidents, and requests to ensure accuracy of team metrics
  • Building new desktops and laptops, including hardware configurations, OS imaging (Windows 7 and Windows 10), and software installs
  • Ensuring meeting room technology is in working order, by incorporating periodic proactive checks while being reactive in a timely manner for meetings in progress
  • Training users on technology deployed to improve productivity and effectiveness
  • Participating in enterprise wide, and team based projects, assisting full-time staff with deliverables
  • Troubleshooting organizational printers, assisting with replacement of parts if required
  • Helping lead organizational moves (opportunities for additional paid overtime

What you’ll need

  • Working towards Business, IT, or Computer Science degree (or others degrees combined with relevant work experience)
  • Exceptional communication and interpersonal skills
  • Strong problem solving skills
  • Enjoy working in a fast paced, team oriented, environment
  • Goal-oriented, self-starter with a strong interest in technology and innovation
  • You should be enrolled in a co-op program or returning back to your studies after the work term is completed

What we’re offering 

  • Numerous opportunities for professional growth and development through lunch and learns and online learning through Degreed which offers thousands of courses on a variety of different subjects
  • Student led team building events on a monthly basis
  • Discount programs including Edvantage and Perkopolis

At Ontario Teachers’, we are a globally minded organization and take pride ensuring that the people we hire and the culture we create reflects and celebrates diversity of thought, background and experience.

If you require an accommodation for the application, recruitment or interview process, please let us know and we will work with you to meet your needs.

How to apply

Are you ready to pursue new challenges and take your career to the next level? Submit your application online at and apply to requisition #3161. The following documents are required to be uploaded with your application:

  • Resume
  • Copy of your transcripts

Once your resume is uploaded, you may use the ‘upload’ button to attach more documents such as those required and outlined above.

You will also be invited to complete a pre-recorded digital interview as part of your application. This portion of your application will take approximately 10 minutes to complete.

The deadline to apply for this role is January 29, 2021.

Please note that as part of our eligibility criteria it is required you are available to begin on or before May 10 for on-boarding and training purposes.

We thank you for applying, however, only those selected for a personal interview will be contacted.  Note that candidates must be legally entitled to work in the country where this role is located.


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