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IT Analyst – Contract

Compugen Inc.

This is a Contract position in Toronto, ON posted January 8, 2021.

Position:  IT Analyst – Contract Location:  Toronto, Ontario
Job Id:  2152 # of Openings:  1 Compugen is one of Canada’s largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities. Every day, our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations. We combine breadth of skill, depth of expertise, and commitment to operational excellence at scale to deliver exceptional, customer-focused experiences.

If you are driven to make a difference, relentlessly curious and collaborative at the core, we’d love to talk to you. Join us and help us make a difference.

Position Description
Participate in technology support teams and service centre teams to ensure that IT systems deliver a reliable and highly available  development and production environments;
Ensure effective on-going operation of systems and applications through troubleshooting, scheduling/monitoring jobs, technology-related business processes, and third-level end-user support as needed;
Proactively resolve complex technical issues and demonstrates innovative thinking by regularly making recommendations for new approaches to technical work and broader issues resolution through continual quality assurance and produce system environment monitoring, troubleshooting, tuning and capacity planning;
Working knowledge of IT security concepts in an enterprise environment including firewall deployment and maintenance
Installs, configures, tests, deploys and maintain infrastructure hardware, firmware and software.  Assist in tuning and optimizing application environment, monitor performance and implement security policies;
Develop and maintain documentation including physical design, installation, configuration, backup, security and operational procedures;
Perform other system and environment related duties as required;
Able to work in a collaborative work environment with a passion for sharing knowledge and ideas with others; and
Excellent time management skills, able to manage multiple tasks with analytical and problem resolution skills, self-motivated and attention to detail are required soft skills.
Position Education, Experience and Technical Requirements
Bachelor’s degree in Computer Science or equivalent professional work experience;
5 years of progressive hands-on experience with Windows Servers (2000 / 2003 / 2008 / 2012 / 2016) ), in an enterprise network environment, demonstrating extensive knowledge of Microsoft-based system principles and practices
Office 365 Support experience
Hands on experience with Cloud technologies
Server Virtualization platforms  
Microsoft Exchange and Microsoft SQL server.
Familiarity with ITIL and change management processes
DevOps, Knowledge of programming tools, and/or other IT administration tools.

Desirable Requirements
Technical IT certifications 
Ability to work within definite parameters and time frames;
Ability to work independently and as part of a team environment; and
Excellent customer service skills, including end-user support experience with verbal and written communication skills.

Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs.
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