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Junior Call Center Agent to provide service to brokers/customer by supporting telephone inquiries related to billing -1918

S.i. Systems

This is a Contract position in Toronto, ON posted October 31, 2020.

Job ID: 1918
JOB TITLE: Jr. Call centre Agent
DURATION: 3 Months (Possibility for extension)
LOCATION: Markham ( Remote until decided by business)
Hours: Monday – Friday 8am – 8pm, Shift is scheduled for 8hrs (7.5 hrs paid)

JOB REQUIREMENTS:

  • Provide first in class” service to our customers/brokers by supporting billing telephone inquiries in a professional, timely and courteous manner.
  • Communicate clearly, effectively and empathetically to customers both through telephony and electronic means via email resolving issues and ability to describe various programs/services available to our customers.
  • Obtain relevant information systematically to provide a seamless interaction with our customers when supporting their inquiry.
  • Take ownership of customer relations through service and commitment to follow through.

Must Haves:

  • 1-2+ years’ experience as a Customer Service Representative within a Call center environment
  • Handling a minimum of 70+ calls per day: high achiever will handled 100 calls per day
  • Proficiency in MS Office Suite.
  • Must be flexible with respect to working hours -needs.

Nice to Haves:

  • Bilingual French knowledge an asset.
  • Ability to multi-task in a fast paced space.
  • Quick to adapt to an evolving surrounding.