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Manager, Loyalty Financial Analytics


This is a Contract position in Toronto, ON posted November 2, 2020.




Requisition ID: 87998


Join the Global Community of Scotiabankers to help customers become better off.





Contributes to the overall success of the Loyalty & Partnerships, Canadian Banking in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.  Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.


Key Accountabilities


  • Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.


  • Key point of contact with Finance on all financial metrics for loyalty rewards program, including cost per point reporting, loyalty P&L, points and liability forecasting. 


  • Oversee vendor financial reporting and reconciliation of points redemptions, points earn and redemption; establish dashboards and financial reports to understand past and projected financial and customer trends


  • Key point of contact with Analytics team to maintain and enhance liability management models


  • Develop business insights to optimize program strategy and decisions leveraging financial analytics; work with external industry experts to increase levels of sophistication with liability and financial models


  • Support team with business casing and best practices on building models to quantify financial impacts for loyalty rewards programs


  • Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.


  • Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.


  • Champions a high performance environment and contributes to an inclusive work environment



Education and Other Requirements


  • Business Degree or MBA, strong background in business, mathematics, actuarial science
  • 5+ years in consulting, finance, and loyalty rewards
  • CPA is an asset
  • Demonstrated experience and understanding of global loyalty financial analytics trends and business models
  • Strong modelling and business casing skills
  • Excellent written, presentation and communication skills, ability to communicate on a broad spectrum (from operational discussions to high-level, executive vision)
  • Excellent analytical and critical thinking capabilities
  • Results-oriented, self-starter, with highly effective strategic influencing and negotiating skills
  • Strong leadership skills to motivate and lead team through times where deliverables are high pressure/high risk/tight timelines
  • Demonstrated ability to work in a fast-paced, high energy environment with a proven ability to meet multiple deadlines and tasks
  • Excellent project delivery skills, with proven accomplishments leading cross-functional projects


Location(s):  Canada : Ontario : Toronto 

As Canada’s International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.


At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.