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Nurse Case Manager, Rare Disease

AmerisourceBergen

This is a Contract position in Toronto, ON posted October 30, 2020.

Are you looking to make adifference in a patient’s life? At Innomar Strategies, a company ofAmerisourceBergen, you will find an innovative culture that is patient focusedand dedicated to making a difference. As an organization, we are unitedin our responsibility to create healthier futures.

POSITION SUMMARY:

Reporting to the Program Manager, the Nurse Case Manager (NCM) is responsible for managing all aspects of program support for assigned physicians or centers (hospital or clinics) in a given geographical area. The NCM supports the regional needs of the client and works directly with in house team to facilitate the enrolment, reimbursement and scheduling process to ensure patients have easy access to their prescribed therapy. The individual also assists the physicians in accessing the needs of each patient resulting in increased patient program enrollment and improved patient outcomes

PRIMARY DUTIES AND RESPONSIBILITIES:

  • Provide medical support to patients and health care providers, including education on specific diseases and therapies;
  • Telephone support (including maintenance calls and adherence support);
  • Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers;
  • Work directly with the reimbursement specialist and the physician to secure funding for their patient’s therapies; assist with alternative funding searches when needed;
  • Establish and maintain partnerships with pharmaceutical team;
  • Liaise with health care providers, pharmacies and infusion clinics, and other agencies as required, to coordinate infusions, drug delivery and resolve issues as they arise;
  • Clear communication to the manager, team and the client regarding the management of patient cases;
  • With the managers, participate in the training process of new nurse case managers, including but not limited to shadowing & call monitoring.
  • The Nurse Case Manager will also be assigned other duties and tasks as required from time to time
  • Develop strong working relationships with physicians and physician office staff, providing additional office support to ensure smooth maintenance of patients enrolled in the program as needed

  • Proactively provide assistance to resolve client issues with regards to assigned physicians

  • Act as a liaison and provide ongoing feedback to the Patient Assistance Program based on observations in the field and feedback from customers as it pertains to quality of services, training, and other areas of importance

  • Ongoing maintenance of communication with Program Manager, physicians, physician office staff, client representatives, patients and nursing team as required

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

  • The preferred candidate is a nurse with healthcare and case management experience in medical or hospital practice or the insurance or bio-pharma industry; is internet-research and computer savy; has strong verbal and written communication skills, problem solving skills and is a team player.
  • Registered Nurse License for province of employment;
  • Bilingualism (French and English) strongly preferred;
  • Strong patient focus;
  • Strong ability to multi-task;
  • Ability to work under pressure;
  • Superior customer service skills
  • Strong phone etiquette;
  • Ability to communicate and comprehend medical information;
  • Demonstrate teamwork abilities;
  • Ability to work autonomously;
  • Valid Driver’s License, current auto insurance policy and access to reliable transportation, for regional travel;

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

  • Ability to handle sensitive issues with opposing opinions and strong negotiation skills;
  • Strong business and financial acumen
  • Strong analytical and mathematical skills
  • Ability to communicate effectively both orally and in writing
  • Effective interpersonal and leadership skills
  • Effective organizational skills; attention to detail
  • Ability to consistently meet deadlines
  • Excellent problem-solving skills; ability to resolve issues effectively and efficiently
  • Excellent presentation skills
  • Proficiency in Microsoft Word, Excel, PowerPoint and other Office Programs
  • Available for travel at least 15% per year

We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.

  • Comprehensive health and dental plans
  • Flexible & remote working options
  • Employer RRSP-matching
  • Online peer-to-peer recognition program
  • Corporate discounts with multiple establishments, including fitness centers
  • Health & Wellness program with onsite yoga and massage therapy

    Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.

    InnomarStrategies, a part of AmerisourceBergen, is Canada’s leading patientsupport provider for specialty pharmaceuticals. Through our IntegratedService Model, we deliver customized solutions to improve product access,increase supply chain efficiency, and enhance patient care. Innomar is thetrusted expert in specialty pharmaceuticals with an unwavering commitment topatients.