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Product Specialist – Office 365, Employee Experience

Thomson Reuters

This is a Contract position in Toronto, ON posted April 1, 2021.

Job Description

As an employee at Thomson Reuters, you will play a role in shaping and leading the global knowledge economy. Our technology drives global markets and helps professionals around the world make decisions that matter.  Whether solving for today’s challenges or tomorrow’s aspirations, you will work with the industry’s brightest thinkers on diverse projects, creating next-generation solutions that deliver powerful results.   As the world’s leading provider of intelligent information, we want your unique perspective to create the solutions that advance our business-and your career.

We are looking for enthusiastic and outgoing Product Specialist- Office 365, Employee Experience that will research, develop, and understand Office 365 (O365) solutions and how they impact our employee experience.

About the Role

  • Stay current on Office 365 features and capabilities including new features, functionality and participate in roadmap creation through organic releases and/or from business stakeholders

  • Participate in compliance and security improvement activities as necessary including working closely with internal teams to build security, reliability, and scalability into the Office 365/Exchange

  • Help coordinate the intake/demand/request management process into the Microsoft 365 platform

  • Work collaboratively with internal stakeholders to maximize Office 365 functionality and user experience

  • Participate in technical discussions with stakeholders that drive decisions, improvement opportunities and implementation plans

  • Help build enablement strategies to support collaboration standards, policies, and best practices

  • Participate in the life cycle management of the Microsoft 365 platform

  • Ability to visualize, articulate, and solve complex problems

  • High standard of organizational skills and strong attention to detail

About You

You’re a fit for the role of Product Specialist- Office 365, Employee Experience if you have the following:  

  • Strong knowledge of the Microsoft 365 Enterprise Suite of Applications

  • Understands the strategy, organizational authority, interdependence of job duties, systems, and services of an enterprise and how to operate within

  • Understands the importance of employee experience and its benefit to company performance

  • Understanding information and data flow and how business users interact within and outside an organization

  • Problem-solving skills

  • Ability to work in a global matrix organization with insourced and outsourced team members

  • Ability to define specifications from user requirements

  • Prepares written materials to meet purpose and audience

  • Develops and maintains positive relationships with internal and external teams

  • Works cooperatively and collaboratively within a group

  • Effective time management; maximizes productivity

  • Must be an independent problem solver with troubleshooting, decision-making and analytical skills

  • Enjoys a fast-paced environment

  • Good verbal and written communication skills

Education and Experience

  • Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering, or equivalent required.

  • Implementation-level experience working with and supporting Office 365 in a mid to large organization

  • A combination of education and experience providing equivalent knowledge

Technical Knowledge (preferred But Not Required)

  • Identity, Single Sign-On, Active Directory

  • Azure Active Directory

  • Microsoft InTune

Work Locations
This position can be based in either Minneapolis, MN or Toronto

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 


As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

More information about Thomson Reuters can be found on