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Senior IT Analyst, TNS Instrumentation


This is a Contract position in Toronto, ON posted January 5, 2021.

What is the opportunity?

To facilitate the Network Instrument installation, configuration, automation, systems, and processes as they relate to Telecom Network Services.

All responsibilities are to be carried out in accordance with Code of Conduct, RBC Values and Guiding Principles ensuring adherence to Privacy principles.

What will you do?

Environment Monitoring

  • Responsible for the monitoring and processing of applications across  multiple platforms 
  • Ensure proper documentation is gathered and analyzed on a daily basis in order to achieve root cause on all incidents
  • Ensures problems are quickly identified through review
  • Monitoring, Inbound calls, e-mail or tickets while providing the highest possible level of production support and service to clients. Engages appropriate operations/support personnel on a technical level to resolve in a timely manner
  • Reviews all errors with management and recommends permanent solutions to avoid a reoccurrence and identify the potential impact to the bank.

Maintenance, Resiliency and Patch Deployment

  • Responsible for the Hardware maintenance for servers which are past/approaching the warranty end date
  • Responsible for the team ensuring all servers meet TSS compliance, remediate all TSS non-compliant issues.
  • Installs Vendor and OS patch upgrades
  • Responsible for executing effective capacity management processes which include Planning & estimating, technical design & consulting, coding & testing, communicating and documenting


  • Act as a single point of contact for all to facilitate, install, and configure related equipment responsible for
  • Define new monitoring method, deployment planning

Incident and Response Problem Management

  • Responsible for ensuring all incidents that are reported have been responded to within all SLAs. 
  • Respond to and remediate incidents; escalating when appropriate
  • Work with members of the team to drive solutions to open problems
  • Work with vendors to trouble-shoot and repair failed systems

Training and Education

  • Responsible for the training and education processes for user communities.  Responsible for designing and running training sessions.
  • Documentation for most common use cases of tools and systems.

What do you need to succeed?

Must have

  • University or College Degree in Computer Science or a related field
  • 4-7 years related experience which includes:
    • Full understanding of Network Topology, various network components
    • CISCO / Arista platform configuration knowledge and understanding
    • Deep understanding of Application layer protocols, TCP/IP
    • Familiarity with network monitoring tools
    • REST API integration with various tools and programming language like python
    • Execution Excellence, Collaboration, Simplification & Efficiency, Python (required),

    Nice to have

    • CCNA, CCNP, ITIL V3 Foundation
    • Knowledge or experience in Java and/or Python
    • Industry knowledge of networking technologies and vendor products, solid understanding how they are implemented within the financial services industry

    What’s in it for you?

    We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

    • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, and stock where applicable.
    • Leaders who support your development through coaching and managing opportunities.
    • Ability to make a difference and lasting impact.
    • Work in a dynamic, collaborative, progressive, and high-performing team.
    • Opportunities to do challenging work.
    • Opportunities to take on progressively greater accountabilities.  




    About RBC
    Royal Bank of Canada is Canada’s largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 37 other countries. For more information, please visit


    Inclusion and Equal Opportunity Employment
    RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.


    City:  Toronto
    Address:  330 Front St W
    Work Hours/Week:  37.5
    Work Environment:  Office
    Employment Type:  Permanent
    Career Level:  Experienced Hire/Professional
    Pay Type:  Salary + Variable Bonus
    Position Level:  PL08
    Required Travel(%):  0
    Exempt/Non-Exempt:  N/A
    People Manager:  No
    Application Deadline:  01/15/2021
    Req ID:  280244

    Ad Code(s):