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Sr Business Analyst

BMO Financial Group

This is a Contract position in Toronto, ON posted April 1, 2021.


4100 Gordon Baker Road

Job Family Group:


Planning and Execution 

  • Provide leadership and create resources for employee-facing materials to enhance the employee experience.
  • Assess all content and packaging requests in areas of responsibility to determine relevancy, appropriateness, pacing and sequencing, and alignment to business priorities.
  • Liaise with employees at all levels/roles to maintain an understanding of requirements and key messaging.
  • Create change management plans to enhance the employee experience and ensure messaging is aligned with these plans.
  • Create content that is simplified, that anyone can understand and with an experience lens applied to everything crafted.  
  • Creation of visual presentations that provide clear and simple messaging for audiences at all levels.
  • Proactively develop and manage content from key initiatives and projects, such as, employee experience opportunities in support of Engineering & Technology Operations (ETO) and Private Wealth groups and various initiatives from the Technology Experience Enablement Forum. This includes change management strategy, key message development, vehicle selection, creation/writing/editing, packaging, production and distribution, ensuring appropriate coordination and consolidation across initiatives and programs.   This can include:

–          Senior leader resource packages to share with business teams

–         Kick-off decks for key initiatives or projects

–          BMO-customized guides/web materials for BMO technology tools

–          Online, email and in-hand employee communications

–          Deliver newsletters and leader toolkit content

–          Delivery of content via intranet and PowerPoint presentations

  • Ensure simplicity, clarity and conciseness of all resources, accessibility requirements, availability in both official languages.
  • Once approved, distribute and publish either through email or online or oversee the management of the distribution in accordance with communications standards and policies.
  • Ensure all assigned tasks are completed in a timely manner to acceptable quality standards.
  • Develop measurement plans to ensure the various engagement vehicles are meeting business objectives and the needs of our employees.

Counsel and best practice

  • Combine subject matter understanding, communications expertise and organizational knowledge to bring strategic, professional communications counsel to functional leadership and departmental teams, as needed.
  • Ensure counsel is in alignment with established standards (such as BMO Style guide and Branding)

Corporate alignment

  • Champion BMO vision and Brand and compliance standards in role.
  • Actively participate as a member of the ETE team to demonstrate the value of resources focused on the employee experience with key business partners.


Identify opportunities to enhance the employee experience and employee engagement of employees using BMO technology such as:  sharing expertise to promote technology adoption, mentoring employees, building communities of practice and champions across tehcnology.  Stay abreast of industry technology and business trends through benchmarking and/or particpation in professional associations.

  • Create and present marketing and change management strategies and plans to meet milestones and goals for projects and initiatives.
  • Ensure resource solutions are aligned with BMO strategic priorities, project objectives and business processes.
  • Able to communicate at all levels within IT and across business units.

Core knowledge and skills:

  • 5+ years’ experience creating engaging content in a creative and comprehensive fashion to address a variety of technical and non-technical audience, presentation decks, infographics, guided tours and video scripts.
  • Expert knowledge on change management best practices. A degree and/or post-graduate diploma in Marketing, Communications, Public Relations, Journalism or related discipline is required.
  • Expert understanding and experience in specialized engagement practices (approach, tools, brand and measurement as it pertains to business and employee engagement).  
  • Superior writing and editing skills.
  • Expert knowledge and experience in change management practices, strategies, planning and presentation.
  • Must demonstrate an ability to create content for executive audiences.
  • Expert knowledge of change management research, planning, counsel and measurement.
  • Effective relationship management and inter-personal skills. 
  • Expert presentation and consulting skills and basic influence skills aimed at bringing others to agreement.
  • Expert experience with M365 Office Suite – Word, PowerPoint, Excel, Outlook, Content Management Publishing tools, OneDrive, Teams, Yammer and SharePoint team sites.
  • Previous experience producing content, creating engaging employee resources and visually engaging presentations for executive audiences.  
  • Technical background would be an asset

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.