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Security Dispatcher

GardaWorld

This is a Contract position in Toronto, ON posted October 14, 2020.

Are you ready to suit up?

GardaWorld is the world’s largest privately-owned security services company, offering cash services, physical & specialized security solutions. We protect our clients’ staff and assets, wherever they are in the world. 

Gardaworld is seeking Dispatchers & Control Centre Operators for 24/7 control centers at client locations.  

As a Control Room Operator/ Dispatcher, you function as a central communications point for client properties and you’re responsible for coordinating activities between alarm centers/systems, guard teams, our clients and the general public. 

Candidates will participate in video interviews by downloading Microsoft Teams app.

What we’re looking for

  • Valid Ontario Security Guard license  

  • Valid Standard First Aid & CPR certifications 

  • Ontario secondary school diploma or equivalent 

  • Fully availability including days, afternoons, nights, weekends & statutory holidays 

  • Prior security experience as a dispatcher preferred 

  • Prior security scheduling experience (asset) 

  • Strong computer skills 

  • Professional deportment with strong customer service skills 

  • Leadership and problem-solving skills 

  • Proactive, attention-to-detail, self-motivated, team player  

  • Excellent English written & oral communication skills 

What you’ll be doing

  • Monitoring computer systems for access control, CCTV & elevator surveillance systems 

  • Responding to intercom & multi-line telephone systems 

  • Receive and record book on, off and check in calls from multiple areas 

  • Receive client requests and schedule shifts for guards as necessary 

  • Respond to staff and client inquiries 

  • Handle dispatch of urgent alarm calls 

  • Regularly interacting with clients, visitors, customers and the general public 

  • Providing impeccable customer service 

  • Writing daily & incident reports 

What Gardaworld offers

  • Competitive market wages & benefits 

  • Complete uniform 

  • Diverse work assignments 

  • Training opportunities 

  • Career development and advancement 

    TOR20