Senior Analyst- Product Insights, CSP

Job Description

As an employee at Thomson Reuters, you will play a role in shaping and leading the global knowledge economy. Our technology drives global markets and helps professionals around the world make decisions that matter.  Whether solving for today’s challenges or tomorrow’s aspirations, you will work with the industry’s brightest thinkers on diverse projects, creating next-generation solutions that deliver powerful results.   As the world’s leading provider of intelligent information, we want your unique perspective to create the solutions that advance our business-and your career.

If you are looking to be in the driver seat of one of the largest product transformation exercises for a multibillion-dollar global brand, this is your opportunity to do so. The enterprise product analytics team is a multi-functional data, insights, and growth team inside the product organization of Thomson Reuters, focusing exclusively on data-driven decision making.

The Senior Products Insights Analyst will be responsible for end-to-end product analytics for the named product(s). The analyst will be owning the implementation of product analytics trackers such as (not limited to) Pendo, building reports/dashboards, and using them to produce feature/usage insights to drive routine product management. This will be a product-focused role requiring thorough understanding and ownership of the assigned products, their roadmap, and skills to draw business, customer, and product insights from data.

About the Role

As a Senior Analyst- Product Insights, you will: 

• Thought Leadership: Act as analysis/insights thought leader for the assigned product team(s) leading important analyses like customer journey mapping, in-product flow analysis, cohort analysis, and audience profiling

• Drive Data-Driven Culture: Co-own product feature wishlist(s) and roadmap with product managers, nurturing strong data-driven product management and decision making; continuously draw insights to drive (or challenge) product management backlog;

• Improve Product: Use product analytics/data to recognize patterns and trends to understand user behavior and identify improvement opportunities

• Implementation: Partner with product managers to establish measurement plan and then work with developers/platform architects to deploy relevant product analytics solutions (like Pendo) and ensure right metrics, journeys, and events are captured in-product

• Lead BI/Reporting: Partner with BI teams to build dashboards and reports, including long-term trends, baselines and/or page performance, feature usage, and customer segments

About You

You’re a fit for the role of a Senior Analyst- Product Insights if you have:

Basic qualifications:

• 5+ years of hands-on product analytics experience with exposure to agile/scrum process, product backlog grooming, etc.,

• 1+ years of hands-on in-product analytics experience with one of these tools- Pendo, Amplitude, or Adobe Analytics (Pendo preferred)

• Experience analyzing in-product data including analyses such as customer journey mapping, audience profiling/segmentation, cohort/mix analysis

• Experience with one of these tools- SQL (traditional or PL), Hive/Hue, Python or SAS

• Experience in going beyond reports/data- driving product management using insights and hypothesis testing

Preferred qualifications:

• 5+ years of hands-on product analytics experience with exposure to agile/scrum process, product backlog grooming, etc.,

• 3+ years of experience in product management or product analytics for customer success, billing, or customer management portal

• Prior track-record driving significant business impact, influencing specific OKRs/metrics

• At least 3 years of hands-on in-product analytics experience with one of these tools- Pendo, Amplitude, or Adobe Analytics (Pendo preferred)

• At least 3 years of experience analyzing in-product data including analyses such as customer journey mapping, audience profiling/segmentation, cohort/mix analysis

• At least 3 years of hands-on data mining experience with one of these tools- SQL (traditional or PL), Hive/Hue, Python, or SAS

• At least 3 years of experience of going beyond reports/data- driving product management using insights and hypothesis testing

• Understanding of various concepts such as agile/scrum, A/B or multivariate testing, tag management, journey mapping, and segmentation

• Tax or Legal subscription products experience preferred

What’s in it For You

At Thomson Reuters, our people are our greatest assets. Here are some of the benefits we offer for your personal and professional growth:

• Learning & Development:

• Exposure to a wide breadth of leading-edge technology

• Career growth – the ability to work on multiple projects and/or with various teams

• Professional growth and development opportunity through various training programs, conferences, networking events, in-house speaker series, etc.

• Access to Hackathons, Unconferences, Harvard Manage Mentor, and more, we offer learning opportunities for everyone

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

More information about Thomson Reuters can be found on thomsonreuters.com.
 

Locations
Toronto-Ontario-Canada;Carrollton-Texas-United States of America;Eagan-Minnesota-United States of America