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Addiction Crisis Worker

University Health Network

This is a Contract position in Toronto, ON posted April 28, 2021.


Position: ADDICTION CRISIS WORKER                                       
Department: Women’s Own Withdrawal Management Centre
Reports to: MANAGER
Scale/ Grade: U0:65
Start rate: $25.03 – $25.80 PER HOUR (Start Rate: $25.03 per hour in accordance with collective agreement requirements)
Hours:    various hours & shifts as required   days/evenings/nights      including weekends/stat holidays
Status:  Casual

University Health Network (UHN) is looking for an experienced professional to fill the key role of Addiction Crisis Worker in our Women’s Own Withdrawal Management Centre.

Transforming lives and communities through excellence in care, discovery and learning.

The University Health Network, where “above all else the needs of patients come first”, encompasses Toronto Western Hospital, Toronto General Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education at UHN. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of groundbreaking firsts and a purpose of “Transforming lives and communities through excellence in care, discovery and learning”, the University Health Network (UHN), Canada’s largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world.

A world leader in neural and sensory science, Toronto Western Hospital has a strong community and population health program, providing innovative programs for and information to seniors, diabetes patients, and many multicultural groups. Toronto Western Hospital has been serving the health care needs of its culturally diverse local community for more than 100 years. Today, the hospital provides highly specialized tertiary care to people from surrounding areas and across Canada. Find out about our purpose, values and principles here.


The principal responsibilities of the ADDICTION CRISIS WORKER include: screening, assessing and processing client admissions as per policy; monitoring and attending to the physical, emotional and spiritual needs/condition of resident/ clients, ensuring concerns are addressed in a timely fashion; formulating and implementing discharge plan with resident/ clients, including referring resident/clients to appropriate treatment program(s); performing and overseeing/supervising residents/clients participating in general household duties; performing various clerical duties; providing crises intervention; performing other duties consistent with the job classification, as required.


  • Completion of grade XII or recognized equivalent
  • Completion of Detoxification Orientation Program at time of hire (or within a mutually agreed upon time frame)
  • Completion of a post secondary diploma program in Human Services, Addiction Studies or comparable field of study
  • Standard First Aide certification
  • Basic Rescuer Cardio-Pulmonary Resuscitation (C.P.R.) certification
  • Current certification, or in the process of receiving certification, from a recognized addiction counseling program (i.e.: Certified Alcohol and Drug Addiction Counselor) an asset.
  • Additional courses on women’s issues an asset.
  • Additional courses on mental health or other relevant health issues an asset.
  • Addiction Intervention Association membership an asset.
  • Minimum one (1) year experience in a related withdrawal management capacity, or recognized equivalent
  • Experience working in a mental health and/or social services system an asset.
  • Excellent interpersonal and human relations skills
  • Proven ability to work with women who experience substance use difficulties
  • Proven ability to work in a crisis care facility
  • Proven ability to set priorities
  • Proven ability to work with clients from a wide range of ethno-racial and socio-economic backgrounds
  • Proven verbal and written communications skills
  • Knowledge of Occupational Health & Safety Act and other relevant legislation
  • Knowledge of applicable Hospital and departmental policies, procedures, guidelines, protocols and practices
  • Basic knowledge of substance abuse treatment and/or rehabilitation resources
  • Ability to effectively and efficiently handle emergency and crisis situations
  • Ability to interact with clients in an empathetic manner
  • Ability to perform responsibilities in a courteous manner

POSTED DATE:  March 11, 2021         CLOSING DATE: until filled


For current UHN employees, only those who have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN’s attendance management program, and possess all the required experience and qualifications should apply.

University Health Network thanks all applicants, however, only those selected for an interview will be contacted.

UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted.