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Administrative Assistant I – Family Health Team, Garrison Creek Site

University Health Network

This is a Contract position in Toronto, ON posted November 5, 2020.

JOB POSTING # 866385

Position: General Administrative Assistant I 
Department: Family Health Team- Garrison Creek Site (Location – 928 St Clair Avenue West)  
Scale/Grade:  A0 05

Salary Range:  $20.65 to $25.82 per Hour
Hours:   Days, Evenings and Saturday Shifts, as Required
Status: Casual

Transforming lives and communities through excellence in care, discovery and learning …

The University Health Network, where “above all else the needs of patients come first”, encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education at UHN. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of groundbreaking firsts and a purpose of “Transforming lives and communities through excellence in care, discovery and learning”, the University Health Network (UHN), Canada’s largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world.  Find out about our purpose, values and principles here  

As a member of the Family Health Team, the Administrative Assistant I will provide reception/ administrative  support to the Family Health Team.  Specifically, you will exercise some judgment or decision-making to book and schedule appointments over the phone, online and in-person by triaging appointment requests, obtain necessary information; select the correct appointment types; advise appropriate personnel of appointment types; cancel and/or re-schedule appointments.  You will also greet and check in patients, facilitate use of self-check in kiosks, activate visits in EPR and process payments for uninsured services.

The variety of tasks are performed within an Electronic Medical Record (EMR) including receiving and documenting scans and faxes; messaging providers; utilizing and implementing various tools and alert functions and making recommendations on functionality of EMR for quality improvement; routine data collection/collation activities and other clerical support; following established procedures to ensure the efficient flow of patient appointments; maintaining written and/or electronic calendar/schedules; maintaining and modifying electronic and paper information filing/retrieval systems methods, and/or formats;  ensuring the efficient operation of the office; performing cross-functional responsibilities, as assigned; performing other duties consistent with the job classification, as required.

To be considered for this role, you must have significant experience in managing time and tasks within an extremely busy professional office/clinic environment, and have the ability to focus on the priorities of a rapidly changing day; experience in scheduling patient appointments and overseeing electronic patient chart management;  superb organizational and time management skills and the ability to multitask effectively.


  • At minimum, completion of post secondary certificate up to 1 year in Office Administration or recognized equivalent
  • Minimum 2 to 4 years practical and related experience
  • General knowledge of office practices, processes, procedures and electronic tools including Microsoft office applications (Word, Excel)
  • Knowledge of medical terminology preferred
  • Experience working in a health care environment and/or primary care
  • Excellent customer service and de-escalation skills
  • Knowledge of a second language an asset
  • Must be able to read and understand sort notes, brief forms and/or instructions
  • Experience utilizing an electronic medical record (EMR)
  • Ability to perform duties in a professional and courteous manner and produce high quality work while meeting deadlines in accordance to UHN standards
  • Exercise initiative and good judgment with ability to multi-task
  • Compliance with confidentiality requirements under UHN Privacy Policy
  • Effective organizational, interpersonal, and communication skills
  • Ability to handle difficult situations
  • Ability to work effectively in a team environment
  • Client service oriented, with the ability to effectively work in a diverse neighborhood and a community based environment


Application Submission Closing Date:  November 12, 2020

If you are interested in making a contribution at UHN, please apply on-line. You will be asked to attach your resume and covering letter. You will also be required to complete some initial screening questions.

For current UHN employees, only those who have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN’s attendance management program, and possess all the required experience and qualifications will be given first consideration.

University Health Network thanks all applicants, however, only those selected for an interview will be contacted.

UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted.