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Claims Specialist, Residential (Field)


This is a Contract position in Toronto, ON posted April 30, 2021.

Company Overview

Tell us your story. Don’t go unnoticed. Explain why you’re a winning candidate. Think ”TD” if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward.

Stay current and competitive. Carve out a career for yourself. Grow with us. Here’s our story:

Department Overview

TD Insurance is part of TD Bank Group, one of Canada’s largest financial institutions. TD Insurance helps protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.
In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.
At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 4,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously. More than just a job, we offer rewarding careers.

Job Description

The Specialist Complex Residential Claims is responsible for the investigation, evaluation and timely resolution and service of complex residential claims. Using expert knowledge to handle complex, high profile claims requiring extra care and attention to resolution. You will be required to meet clients/witnesses/vendors etc. to obtain statements and/or negotiate claims on site on behalf of TD Insurance. This role contributes to the legendary customer experience, maintaining high regard for quality and personalized service. You will work collaboratively with internal and external partners to ensure all claims are appropriately managed and resolved, while mitigating risks and escalations and valuing speed and accuracy.


• Excellent verbal and written communication skills
• Superior client service orientation
• Ability to work independently while supporting a team environment
• Demonstrated ability to function effectively in a fast-paced, multi-faceted environment and possess excellent organizational and time management skills
• You possess strong typing and computer skills
• 5-7 years of Insurance Claims experience, with focus being primarily on property claims
• Experience dealing with more complex and larger loss insurance claims is required
• Experience in handling liability and litigated claims is preferred
• This is a Field position where travel and flexibility is required
• Valid G Driver’s License and satisfactory MVR is required
• CIP/FCIP designation is considered an asset

Additional Information

Please note: Although this position is a field role, field work has been temporarily suspended.




At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.