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Senior Analyst, Store Operations (12-Month Contract)

Home Depot of Canada Inc.

This is a Contract position in Toronto, ON posted November 2, 2020.

Intro Statement Do you know what makes The Home Depot the largest home improvement retailer in the world?

Our people.

We do all we can to empower those within the Home Depot to tap into their potential and make a difference where it matters most
– for our customers and for themselves.

Do you have what it takes to make an impact on the world’s largest home improvement retailer?

Discover what it’s like to be part of a team responsible for helping millions of people complete thousands of home improvement projects every year.

Search corporate careers today.

Position Purpose: The Store Operations Senior Analyst will support store processes designed to improve product availability within the Canadian division.

The successful candidate will have an understanding of business analysis, software development lifecycle, process mapping and stakeholder management best practices.

The candidate will demonstrate a passion for delivering best in class product availability experience for customers and associates.

Position Responsibilities: Strategy & Planning Listens to and gains knowledge of the customer and associate experience, pulls data to analyze current processes and provides recommendations to improve interconnected store experience Communicates strategy and priorities to achieve team’s objectives and goals to stakeholders Develops and gains alignment on solutions using an agile approach with internal and external IT teams Aids in research of competitive landscape, to share insights, to recommend the best solutions to improve business efficiency and ensure we continue to meet our objectives and goals Delivery & Execution Helps formulate, test and refine assumptions through store feedback and proof of concept projects Validates current processes, aligns stakeholders on future state processes and creates user stories with business stakeholders, UX and IT partners Identifies and shares benefits, issues, obstacles, dependencies, and value associated with features and enhancements Creates and aligns stakeholders on change management strategy for stores and leadership to provide the why behind changes Prepares and analyzes weekly reporting for field and leadership teams on operational metrics and provides insights and recommendations to improve metrics People Fosters collaboration with cross functional team members (stores, stakeholders, IT, etc.) to drive value and identify and resolve impediments Advocates for the customers and associates by providing insight on seamless end-to-end product availability processes Communicates effectively with cross functional teams and stakeholders Works with project team to continuously assess progress, disseminate lessons learned, and understand next steps Is the subject matter expert for interconnected store experience within the Canadian division Experience/Knowledge Required: Must fulfill minimum time-in-position (1 year) and performance management code requirements (M) Flexible work shifts and travel as necessary Excellent computer skills with proficiency in Microsoft Excel, Access, Visio and Power Point Bilingual (English/French) an asset Self-starter, efficient, organized and able to produce high quality work under pressure and in a timely fashion Strong analytical skills with experience working with SQL, Tableau, Alteryx, Google BigQuery are an asset Excellent communication skills with the ability to work effectively with people at all levels Strong work ethic and sense of responsibility and confidentiality