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Senior Optimization Strategist (Data & Personalization) | TELUS Digital

Telus Communications Company

This is a Contract position in Toronto, ON posted March 29, 2021.

Create awesome experiences for our customers.

Join our team

We’re a customer-driven and product-minded team within TELUS, responsible for our company’s digital evolution. We simplify the path to production so teams can focus on what matters most.
TELUS Digital’s mission is to make life easier for millions of customers – and for our team. We build smart, customer-centric and data-driven experiences for our website and the My TELUS app, that are enriched by the customer’s previous experience and enrich their next one.

Our team includes a passionate group of strategists, UX and visual designers, full stack developers, content managers, scrum masters, testers, product owners, people experience specialists, and other digital experts.
Our team members are leaders in local and global technology communities, we value and support communities such as: Tech Masters, NodeSchool, Ladies Learning Code, Women Who Code TO and many more!

Learn more about our team at telus.com/digital

Here’s the impact you’ll make and what we’ll accomplish together

As Senior Optimization Strategist on the Digital Analytics & Insights team, you will play a key role in expanding our personalization and data-driven customer experiences in our website and App – and also beyond Digital into assisted channels like our virtual assistant, live chat agents, and call centre operations to support simplifying the customer experience, driving self-serve adoption and reducing customer’s
need to call the support line.

You will work with stakeholders across TELUS to evaluate the potential of new use cases, determine data and personalization requirements and experiences, and launch and measure the benefits of new data-driven customer experiences.

Here’s how

  • Leverage data to size and illustrate, and communicate the opportunity available through targeting to reduce calls and drive self-serve adoption
  • Quantify, track and communicate the opportunities and successes we are unlocking after use cases launch
  • Collaborate with stakeholders across TELUS to plan and launch use cases with transformative value
  • Become an expert on the capability we employ for personalization and A/B testing
  • Keep informed about new capabilities and possibilities in the technology and recommend business applications that will get the most from them

You’re the missing piece of the puzzle

  • 5+ years of experience in a Digital role,
  • 2+ years of experience with A/B testing and personalization
  • Experience using analytics tools (Adobe preferred) to find opportunities and make recommendations
  • Experience with A/B testing and targeting tools, data management platforms (Adobe Test & Target preferred), and/or with planning, running, and measuring A/B tests, segmented content or business experiments (such as Lean Startup)
  • Proficiency creating data visualizations and dashboards using DOMO, Google Data Studio, Tableau, or Qlik
  • Strong presentation skills with the ability to tell stories with data; ability to influence and persuade executive stakeholders

A bit about us

Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you’re helping us make the future friendly. We’re committed to diversity and equitable access to employment opportunities based on ability —your unique contributions and talents will be valued and respected here.