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Team Manager Auto Appraisal (Ontario)

TD

This is a Contract position in Toronto, ON posted April 1, 2021.

Company Overview

Tell us your story. Don’t go unnoticed. Explain why you’re a winning candidate. Think ”TD” if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward.

Stay current and competitive. Carve out a career for yourself. Grow with us. Here’s our story: jobs.td.com

Department Overview

Every day is an adventure in TD Insurance’s ‘s Appraisal Centre of Excellence. You will find a group of colleagues coming together to service our customers in their time of need, with a mandate to provide technical expertise, leadership and best practices, to deliver high value services, with a consistent approach to Auto Appraisals across TD Insurance Claims and Vendor Management.
Your role within the Appraisal COE is essential to TDI’s success, as our customers are at the center of everything we do.
Grow, learn and lead; beyond your day-to-day work, you’ll be supported with professional development and encouraged to build an exciting career at TD. You’ll help deliver a legendary experience to our business, our customers’ lives and our communities

Job Description

The Appraisal Team Manager Ontario region will be responsible to lead a team of Field appraisers located in Ontario as part of the Appraisal Centre of Excellence.
We are looking for a self-starter with experience in leading teams through a fast paced and changing environment.

  • Lead team to ensure they meet Productivity goals and objectives, understanding and reconciling competing priorities and evolving business requirements.
  • Evaluate performance and ensure the prompt and thorough resolution or escalation of performance issues, understanding/managing risks associated with leading a customer facing team.
  • Develop and maintain effective relationships with internal TD partners and vendor(s) to ensure business priorities requirements are clearly understood and met, and objectives are aligned.
  • Takes a proactive role in customer complaint process including facilitating resolution through internal partners and / or the vendor.

Business Operations

  • Facilitate the mitigation of risk by implementing key controls and lead/participate in the resolution of Risk & compliance.
  • Develop understanding of technical/business aspects of appraisal services, in order to identify synergies, seek continuous improvement opportunities and implement initiatives to drive savings, pursue efficiencies, and increase capacity.
  • Deliver performance results by ensuring appropriate business decisions are made and prioritizing key areas of focus for the team.

Financial

  • Manage expenses within the TDI expense policy.
  • Foster team engagement and develop agile workforce to optimize oversight of entire TD Insurance auto spend.
  • Support the delivery of departmental benefits by leading the team to execute on strategic projects and initiatives.

Employee / Team

  • Build a culture of inclusion and diverse team that understand and work towards a shared team/business vision.
  • Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit.
  • Coach, lead and mentor team members, providing regular performance assessments to employees.
  • Makes an impact by getting things done, focusing on what matters, owning and delivering superior results for all stakeholders in both the short and long-term.
  • Contributes to an environment of continuous learning, including the sharing of experience and learning across team members, peers, TD partners, and management as appropriate.
  • Adhere to established guidelines of conduct.

Requirements

  • Ability to communicate effectively, both verbally and in writing, with internal and external clients.
  • Maintain positive morale and demonstrate team spirit.
  • Results oriented and possesses excellent analytical skills.
  • Demonstrated strong leadership and people management experience is required
  • Proficient in performance management and coaching soft skills.
  • Exceptional organizational and time management skills.
  • Ability to function effectively in a fast-paced, multi-faceted environment.
  • Ability to employ initiative and innovation to improve the effectiveness of the team.

Hours

35

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.