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Associate Director, Account Management, Banks, Brokers & Exchanges


This is a Contract position in Toronto, ON posted November 3, 2020.

What is the opportunity?

In this role, you will be responsible for the proactive management of select Banks, Brokers & Exchanges (BB&E) high revenue generating and most complex client relationships, achieving retention and growth objectives by providing exceptional client service. You will lead and support the Manager and Team of Canadian Sub-Custody Client Representatives and manage strategic initiatives and Canadian Sub-Custody reviews.

What will you do?

  • Develop and implement an Account Plan and Strategic Account Summary for assigned clients; and manage a strategic client portfolio at the relationship level
  • Identify, develop and actively maintain relationships with key client contacts and act as an escalation point for issues impacting day to day operations or the client relationship
  • Understand and monitor individual client performance standards in preparation for formal service level reviews; and take ownership and accountability for escalated client problems
  • Maintain and grow RBC network to support client needs and take the lead sharing information with clients, Operations and client facing teams
  • Simplify day to day operations, processes and interactions between business units and proactively make recommendations to Senior Management
  • Manage change in support of bank strategies and new initiatives with a commitment to enhance client fulfillment
  • Represent and take ownership in the BB&E custody product
  • Act as primary Compliance point of contact for risk/regulatory reviews and lead BB&E cost/expense reviews on profitability
  • Continuously work to enhance soft skills and product knowledge of the reportable team and work with Manager, Transaction Management to develop and formally document training program/material for Client Representatives, including client specific reference material
  • Develop a succession plan/pipeline in conjunction with Director, Account Management; and lead a high performance team to ensure continuous results through effective coaching

What do you need to succeed?


  • Undergraduate degree
  • 7+ year’s financial services experience
  • Securities experience
  • People management experience
  • Change Management
  • Analytical skillset


  • Knowledge of the RBC IS platform
  • Canadian Custody experience

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • Excellent exposure to communicate with various business partners and stakeholders in Investor & Treasury Services and within other platforms as appropriate
  • Working with an exciting, close-knit, supportive & dynamic group
  • Opportunity to collaborate with other business segments within the bank
  • Excellent career development and progression opportunities
  • A comprehensive Total Rewards Program including bonuses and flexible benefits
  • Competitive compensation

About RBC
Royal Bank of Canada is Canada’s largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 37 other countries. For more information, please visit

Inclusion and Equal Opportunity Employment
RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.


City:  Toronto 
Address:  155 Wellington St W 
Work Hours/Week:  37.5 
Work Environment:  Office 
Employment Type:  Permanent 
Career Level:  Experienced Hire/Professional 
Pay Type:  Salaried 
Required Travel (%):  0 
Exempt/Non-Exempt:  N/A 
People Manager:  Yes 
Application Deadline:  11/17/2020 
Req ID:  289416

Posting Notes: