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Digital Product Manager

Rogers Communications

This is a Contract position in Toronto, ON posted March 29, 2021.

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuel us, and moments define us.

 

As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are temporarily working from home.

What we want for you: 

 
We want to support and encourage you to find long-term successes. We want you to explore opportunities that play to your strengths and passions. We value lateral moves as much as vertical promotions – we believe all roles should develop your skills, broaden your experience, and help you build a rewarding and fun career. 

 

What You’ll Do: 

 

Product Management 

  • Ownership of customer experience and metrics for key experiences across Rogers and Fido platforms 
  • Lead the performance improvement of digital products to enhance the user experience, reduce pain points, eliminate technical debt, and increase digital adoption 
  • Proactively manage and escalate major risks, bugs/defects, and dependencies impacting multiple teams/groups 
  • Conduct lessons learned session in retrospective with involved teams to improve future processes 
  • Manage timeline and costs of projects 

 

Data Driven Decision Making 

  • Prioritize and groom the backlog based on business and customer impact 
  • Transform various sets of data into action – from cloud monitoring (DataDog), web analytics (Adobe Analytics), Customer Satisfaction (Qualtrics / Domo) 
  • Recommend solutions to management based on understanding of business and technical issues 
  • Strategize, manage and deliver continuous improvements to promote cost savings, increase revenue, improve LTR and CSAT

  

Collaboration and Communication 

  • Work with cross functional teams in order to support digital properties on web and in app as well as between Care, Retail, Online and Field
  • Create and maintain a highly organized process for open communication between product, sales and IT teams
  • Work closely with other product owners and management regarding automated and non-automated purchase/buy and service/maintenance flows

 

Reliability 

  • Work with required groups to proactively monitor digital environments for all issues/failures/bugs
  • Analyze production reports (outages, scheduled downtime, bugs, etc.) with the teams to determine causes of nonconformity with product specifications and/or operating production problems

 

Other Activities 

  • Ensure governance standards are applied across all digital environments
  • Performance reporting on digital products to highlight improvements and opportunities  
  • Other responsibilities as required to support the Digital Team 

 
What You Need: 

 

  • University degree in Communications, Business, Marketing, Computer Science or relevant field 
  • 3+ years of relevant online/digital experience in a fast paced Agile environment, preferably with telecom or related industry experience 
  • Strong organizational, analytical, problem solving, decision making, and critical thinking skills  
  • In depth working knowledge of web-based software for ecommerce, self-serve and related digital operations 
  • Strong knowledge of IT principals/structure/processes, database-driven functionalities 
  • Familiarity around software logic, architecture, on prem / cloud systems 
  • Experience in with indirect (or direct) management of a large team and managing expectations for a large number of stakeholders 
  • Excellent communication (written and oral) skills, and negotiation skills with a strong ability to understand their audience 
  • Keen understanding of the digital ecosystems and customer needs 
  • Project management skills with an excellent ability to organize complicated and tasks/issues 
  • Ability to train others in organizational skills and continuous improvement 
  • Drive to provide direction for accomplishing goals and taking ownership from strategy to execution 
  • Highly motivated individual with a passion for positive change 
  • Ability to multi-task and manage several projects at once 
  • Skilled in MS Office suite including Word, Excel, PowerPoint with ability to train others 

 

About Rogers 

 

We support and encourage employees to find long term success and explore opportunities that play to their individual strengths and passions. We value lateral moves as much as vertical promotions – we believe all roles should develop your skills, broaden your experience, and help you build a rewarding career at Rogers. 
 
We’ve established a new set of internal hiring rules to help you find long-term success at Rogers. Click here to access Your Career @ Rogers – Ground Rules and become familiar with the new requirements. 

 

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize her dream. A sports fan celebrate a special moment. 
 
Because we believe connections unite us, possibilities fuels us, and moments define us. 
 

Are you a digital surfer? Do you want to put your problem solving, business strategy and technology experience to the test? Would you like to be part of making the buzzwords “customer experience”, “omni-channel” and “design thinking” come to life? Then keep reading because you might be interested in joining our team. 

 

If you have always wanted to work at an entrepreneurial company where the employees are committed to solving big challenges and making a real difference; then join Rogers.  We are a leading communications and media company where people come to do great work. We are looking for an individual who is curious, loves digital, and wants to be part of the team that will push the digital customer experience to the next level. 

Schedule: Full time

Shift: Day

Length of Contract: Not Applicable (Regular Position)

Work Location: 1 Mount Pleasant (083), Toronto, ON 

Travel Requirements: Up to 10%

Posting Category/Function: Digital & eCommerce

Requisition ID: 220421

 

Together, we’ll make more possible, and these six shared values guide and define our work:

 

  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what’s right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment

 

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.

 

Posting Notes:  Corporate