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Manager, Global Business Payments – Money Transfer Operations – (Evening Shift)


This is a Contract position in Toronto, ON posted November 2, 2020.




Requisition ID: 91468


Join the Global Community of Scotiabankers to help customers become better off.



Position Summary:


Contributes to the overall success of the Global Business Payments/Money Transfer Payments/Payments in ensuring specific individual goals, plans, initiatives are executed/delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies, and procedures.

The Manager – Money Transfer Operations is responsible for managing and controlling the day-to-day activities of Canadian and U.S. Dollar payments, in coordination with the Scotiaconnect /Branch Payments group, LVTS & SWIFT group, and U.S. Dollar Payment group. The incumbent is required to provide strong leadership, guidance, and direction to the staff, as well as recognize training and development need to ensure a satisfactory level of customer service in all aspects of the operation.


Key Accountabilities:


• Champions a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.


• Ensuring, personally or through delegation, that all Canadian and/or US Dollar payment instructions and wire messages are processed in an efficient, accurate manner, and required deadlines are met by:


– Ensuring that payments are executed in compliance with LVTS rules in Canada and the FEDWIRE and ACH rules in the U.S.A.
– Ensuring there is no adverse impact on the overall Canadian & U.S. Dollar Cash position of the Bank.
– Increasing and/or improving quality control by taking the necessary actions to eliminate and/or reduce errors.
– Payments conform with Bank’s Policy and procedures.
– Protecting the Bank’s assets from loss and reputation from impairment.
– Wire room
– Payments Data Quality
– RMA- set up I deletion
– CLS Monitoring – Contingency Process


• Provide ongoing management, supervision, assistance, guidance, and counsel to employees to optimize staff performance, conduct teamwork, and enhance morale, including:

– Setting goals, performance expectations and providing ongoing performance feedback,
– Implementing ongoing training & cross-training programs,
– Keeping abreast of changes to complexity and diversity of products and technology and communicating the same to subordinates,
– Enforcing adherence to policies, routine procedures, and internal controls.
– Measuring and managing volumes and performance in a manner that will maximize operational efficiency and control associated costs, including overtime,
– Analyzing and evaluating activities and recommending and implementing solutions for change. This may include systems’ enhancements and other automated alternatives.
– Assisting in the development of personnel with short and long term goals to meet the Human Resource requirements of the Department
– Providing input for the transfer/promotion of personnel, which address human resources requirements and contribute positively to the career planning and development of each employee for the Bank


• Ensuring that the recommended and corrective measures related to the Departments’ routine operations as identified by Executive Office Audit Officers and the IBD’s Internal Audit Department are affected. Assist with the implementation, monitoring, and review of new systems and procedural changes to ensure successful completion


• Provide a high standard of courteous, efficient customer service by:


– Acquiring and maintaining a working knowledge of other departmental procedures/policies that impact the department and ultimately the scope of service provided to customers.
– Ensuring prompt attention to correspondence, ensuring conformity to Bank Standards.
– Assisting other operating units with solutions to unusual or difficult situations involving customers or banks, maintaining both efficiency and customer goodwill.


• Ensuring that the recommended and corrective measures related to the Departments’ routine operations as identified by Executive Office Audit Officers and the IBD’s Internal Audit Department are affected. Assist with the implementation, monitoring, and review of new systems and procedural changes to ensure successful completion.


• Adhere to HR Policies and Procedures and ensure that staff is following accordingly.


• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.


• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.


• Champions a high-performance environment and contributes to an inclusive work environment.




  • Money Transfers Operation is the largest back-office support unit for ScotiaCapital in the Bank. The MTO Department handles all payments for the Retail and International Bank routed through Toronto, New York Agency, and London UK. Activities take place within a highly automated technology-oriented work environment with strict processing and payment deadlines that must be met. This requires the incumbent work under pressure to establish priorities and multi-task efficiently. Errors open the Bank to significant operational/settlement risk and potential loss. The risk of loss can be substantial during volatile trading markets or other economic instability.
  • Team building skills are required to establish and maintain harmonious working relationships with staff to achieve the department operating requirements/objectives. 
  • Results-oriented – ability to be ”hands-on” when necessary. 
  • Clear, concise communication skills are required to supervise effectively,
  • Sound judgment and quick thinking must be exercised to ensure risk reduction associated with payment processing,
  • Solid organizational skills, flexibility, and capacity to effectively delegate are required to manage operations and work volumes in an efficient and effective manner,
  • Solid analytic thinking skills are required to quickly troubleshoot problems and work through non-standard work situations not covered by documented policies, procedures, etc.
  • Advanced knowledge of the liquidity, funding, operational, and industry practices for SWIFT, LVTS. SCOTIACONNECT. MAPS, CHIPS, Fed Wire, and Global Mass Payments,
  • Working knowledge of systems and technology are required (FFT),
  • Sound plc skills are required to communicate and execute accountabilities within an automated, technology-oriented work environment, particular word-processing, spreadsheet, and communication within a LAN & WAN environment.
  • Graduate degree in business, accounting finance, etc and/or equivalent work experience is also required, Ability to interact effectively with senior management end of day processing and balancing.



Additional information:


Please note that evening shift hours are from 5:00 p.m. till 2:00 a.m.




Location(s):  Canada : Ontario : Toronto 

As Canada’s International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.


At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.