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Supplier Success Consultant – Askuity division

Home Depot of Canada Inc.

This is a Contract position in Toronto, ON posted April 3, 2021.

As a Supplier Success Consultant, you will be responsible for managing and assisting a portfolio of Home Depot suppliers to ensure suppliers leverage the tools of the Supplier Analytics Program in accordance with THD Merchandising strategy.

Your main objective will be to onboard, manage, and retain users of the Supplier Analytics Program.

Position Responsibilities Manage the onboarding of new suppliers to the Supplier Analytics Program Drive user engagement using content-driven strategies Demonstrate the Supplier Analytics tools to supplier partners at all levels Liaise with internal Askuity teams (Merchandising, Development, Support, Product) to ensure timely resolution to user requests Act as the main point of contact for escalations that impact the user’s experience Manage & report on KPIs such as usage, satisfaction and business results at the department level Be a subject matter expert for assigned department group, sharing engagement strengths and opportunities Desired Skills and Experience 2 years of account management and/or customer service experience in B2B space Excellent computer skills with proficiency in Microsoft Excel and Salesforce Critical thinking, resourcefulness, attention to detail, and problem-solving Excellent communication skills; able to communicate effectively with all levels at an organization Retail industry experience is required Customer centric mindset Post-secondary education required